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- Tasks: Lead operations for a market-leading facilities management business, ensuring smooth contract execution.
- Company: Join a top-tier facilities management company with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary, car allowance, and an excellent benefits package.
- Why this job: Be part of a dynamic team, manage diverse clients, and drive operational excellence.
- Qualifications: 5+ years in Facilities Management; experience managing multi-site contracts preferred.
- Other info: Role based in London/Cambridge; travel required for client management.
The predicted salary is between 64000 - 76000 £ per year.
Location: London/Cambridge
Salary: £80,000-£90,000 + Car Allowance + Excellent Benefits Package
We offer a truly unique opportunity to join a market-leading facilities management business in the newly created role of Operations Director. This is a key role where you will be pivotal in developing, maintaining, and enhancing relationships with clients and key stakeholders. The expectation is that you will provide excellent operational leadership, ultimately being responsible for the smooth day-to-day running of contracts within your remit. A technical background would be an advantage but is not essential, as there is adequate knowledge and technical experience within the wider leadership team.
This role will involve managing a multitude of clients across the UK, with full accountability for over 40+ clients, with a combined contract value of circa £15 million. The ideal location for this candidate is around the London/Cambridge region, and you must be prepared to travel as and when required. The contracts are mainly Hard FM with a mix of new and longstanding clients. You will have a large and diverse team to manage, with approximately 5 direct reports. The team is large and loyal, providing great support to the Operations Director when needed.
Other responsibilities include:
- Accountable for the financial performance of the contracts
- Full P&L Responsibility
- Ensure all risks related to SHEQ (safety, health, environment, and quality) are effectively managed
- Develop effective working relationships with operational personnel, business partners, suppliers, and sub-contractors
- Maintain a strong relationship with clients, staff, and sub-contractors
- Set, monitor, and control SLAs
- Seek out potential growth opportunities within the contract where possible
- Maintain a positive and successful relationship with each client, working closely to ensure a strong partnership
Candidate Profile:
- Proven or successful background managing multi-site contracts, ideally with a value of over £10 million
- Technical background is an advantage but not essential
- Previous management experience within FM, Building Services, or Engineering sectors
- 5+ years' experience in the Facilities Management sector
- Excellent communication skills
- Hardworking and driven individual committed to the job
- Commercially aware with the ability to spot opportunities
Operations Director - UK employer: HVAC Total FM Recruitment
Contact Detail:
HVAC Total FM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - UK
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience managing multi-site contracts. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Research the specific clients and contracts that the company manages. Understanding their needs and challenges will help you demonstrate your ability to enhance client relationships during interviews.
✨Tip Number 3
Prepare to discuss your previous experiences in managing large teams and contracts. Highlight any successful strategies you've implemented to improve operational efficiency and client satisfaction.
✨Tip Number 4
Familiarise yourself with SHEQ (safety, health, environment, and quality) standards relevant to facilities management. Being knowledgeable in this area will show your commitment to maintaining high operational standards.
We think you need these skills to ace Operations Director - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-site contracts, particularly those valued over £10 million. Emphasise your leadership skills and any relevant achievements in the Facilities Management sector.
Craft a Compelling Cover Letter: In your cover letter, address how your background aligns with the responsibilities of the Operations Director role. Mention your ability to develop relationships with clients and stakeholders, and provide examples of your operational leadership.
Highlight Relevant Experience: When detailing your work history, focus on your previous management roles within FM, Building Services, or Engineering sectors. Include specific examples of how you have successfully managed teams and contracts.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, consider including a section in your application that demonstrates your ability to communicate effectively with diverse teams and clients. This could be through specific projects or initiatives you've led.
How to prepare for a job interview at HVAC Total FM Recruitment
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to demonstrate your ability to lead a large team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate and support your direct reports.
✨Understand Financial Performance
Since you'll be accountable for the financial performance of contracts, brush up on your P&L knowledge. Be ready to discuss how you've managed budgets and improved financial outcomes in previous roles, as this will show your commercial awareness.
✨Emphasise Relationship Building
This role requires maintaining strong relationships with clients and stakeholders. Prepare to share specific instances where you've developed successful partnerships, highlighting your communication skills and ability to manage client expectations.
✨Prepare for Technical Questions
While a technical background isn't essential, having some knowledge about Hard FM and facilities management will be beneficial. Brush up on relevant industry trends and be prepared to discuss how you would approach technical challenges in the role.
