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For Companies At a Glance
- Tasks: Be the go-to person for clients and engineers, managing service requests like a pro.
- Company: Join a leading Facilities Management team in a vibrant Leeds office.
- Benefits: Enjoy a competitive salary, hybrid working, and great career progression.
- Other info: Collaborative team culture where your contributions are valued.
- Why this job: Make a real impact in a fast-paced environment while growing your skills.
- Qualifications: Experience in helpdesk or customer service, with strong organisational skills.
The predicted salary is between 28000 - 28000 £ per year.
Are you an organised, customer-focused professional looking to grow your career within the Facilities Management (FM) sector? We’re looking for a proactive Service Helpdesk Coordinator to join a dynamic and fast-paced team based in Leeds.
The Role
As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations.
Key Responsibilities
- Managing incoming service requests via phone, email, and system portals
- Logging, updating, and tracking jobs through to completion
- Coordinating engineers and subcontractors to meet SLAs
- Monitoring job progress and ensuring timely resolution
- Building strong relationships with clients and internal teams
- Producing reports and maintaining accurate records
What We’re Looking For
- Previous experience in a helpdesk, customer service, or FM environment
- Strong organisational and multitasking skills
- Excellent communication and problem-solving abilities
- Confident using CAFM systems or similar (preferred but not essential)
- A team player with a proactive and positive attitude
What’s On Offer
- Competitive salary of £28,000
- Hybrid working model (office + remote flexibility)
- Modern office based in Toronto Square, Leeds
- Opportunities for career progression within a leading FM environment
- Supportive and collaborative team culture
If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you. Apply now to join a team where your contribution truly makes a difference.
Helpdesk Adminstrator in Leeds employer: HVAC Total FM Recruitment
Contact Detail:
HVAC Total FM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Adminstrator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the FM sector on LinkedIn or at local events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research common questions for helpdesk roles and practice your answers. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with CAFM systems, be ready to discuss how you’ve used them to improve service delivery. We love seeing real examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate team players like you!
We think you need these skills to ace Helpdesk Adminstrator in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous helpdesk or customer service roles, and don’t forget to showcase your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Helpdesk Coordinator role. Mention your proactive attitude and how you can contribute to maintaining high service standards.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application demonstrates your excellent communication abilities. Keep it clear, concise, and professional – we want to see your problem-solving skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at HVAC Total FM Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Helpdesk Coordinator. Familiarise yourself with the key tasks like managing service requests and coordinating engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or built strong relationships with clients. This will highlight your suitability for the position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare by thinking of scenarios where you had to troubleshoot issues or manage multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, opportunities for career progression, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.