At a Glance
- Tasks: Be the go-to person for clients and engineers, managing service requests efficiently.
- Company: Join a dynamic Facilities Management team in Leeds with a supportive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and career progression opportunities.
- Other info: Collaborative team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Experience in customer service or helpdesk roles, with strong organisational skills.
The predicted salary is between 28000 - 28000 € per year.
Are you an organised, customer-focused professional looking to grow your career within the Facilities Management (FM) sector? We’re looking for a proactive Service Helpdesk Coordinator to join a dynamic and fast-paced team based in Leeds.
The Role
As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations.
Key Responsibilities
- Managing incoming service requests via phone, email, and system portals
- Logging, updating, and tracking jobs through to completion
- Coordinating engineers and subcontractors to meet SLAs
- Monitoring job progress and ensuring timely resolution
- Building strong relationships with clients and internal teams
- Producing reports and maintaining accurate records
What We’re Looking For
- Previous experience in a helpdesk, customer service, or FM environment
- Strong organisational and multitasking skills
- Excellent communication and problem-solving abilities
- Confident using CAFM systems or similar (preferred but not essential)
- A team player with a proactive and positive attitude
What’s On Offer
- Competitive salary of £28,000
- Hybrid working model (office + remote flexibility)
- Modern office based in Toronto Square, Leeds
- Opportunities for career progression within a leading FM environment
- Supportive and collaborative team culture
If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you. Apply now to join a team where your contribution truly makes a difference.
Helpdesk Adminstrator employer: HVAC Total FM Recruitment
Join a leading Facilities Management company in Leeds, where you will thrive in a supportive and collaborative team culture. With a competitive salary of £28,000 and a hybrid working model, we prioritise your work-life balance while offering ample opportunities for career progression. Be part of a dynamic environment where your contributions are valued and make a real difference to our clients and operations.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Adminstrator
✨Tip Number 1
Network like a pro! Reach out to people in the FM industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to helpdesk roles. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or resolved customer issues efficiently. This will demonstrate that you're the proactive team player they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Helpdesk Adminstrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in helpdesk or customer service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational and multitasking abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Helpdesk Coordinator role. Share specific examples of how you've handled service requests or built relationships with clients in the past.
Show Off Your Communication Skills:Since you'll be the first point of contact for clients and engineers, it's crucial to demonstrate your excellent communication skills. Whether it’s in your CV or cover letter, make sure to highlight how you effectively communicate and solve problems.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at HVAC Total FM Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Helpdesk Coordinator. Familiarise yourself with the key tasks like managing service requests and coordinating engineers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your problem-solving abilities and how you maintain professionalism under pressure. This will show them you’re the right fit for their team.
✨Prepare for Common Questions
Think about questions they might ask related to your experience in helpdesk or customer service roles. Be prepared to discuss how you manage multiple tasks and ensure timely resolutions. Practising your answers can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for career progression, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
