At a Glance
- Tasks: Welcome clients, manage enquiries, and ensure smooth communication.
- Company: Established legal practice in Colwyn Bay with a friendly team.
- Benefits: Competitive salary, 20 days leave, free parking, and no weekends.
- Other info: Enjoy a professional environment with opportunities for growth.
- Why this job: Be the first impression of a respected business and help people daily.
- Qualifications: Strong customer service skills and previous reception experience preferred.
The predicted salary is between 27000 - 27000 £ per year.
- Receptionist
- Colwyn Bay
- Monday-Friday 9:00am-5:00pm (1 hour lunch)
- Permanent Full Time
The Opportunity
We're recruiting for a friendly, professional Receptionist to join a long-established legal practice in Colwyn Bay.
This is far more than simply answering the phone.
You'll be the first impression of the business, welcoming clients, managing enquiries and ensuring people are directed to the right solicitor at the right time.
The ideal person will be calm under pressure, confident dealing with people from all walks of life and able to make sensible decisions when prioritising urgent matters.
Key Responsibilities
- Welcome clients and visitors in a professional and friendly manner.
- Answer and direct incoming telephone calls.
- Assess walk-in enquiries and determine the urgency of each matter.
- Gather client information and ensure enquiries reach the appropriate solicitor.
- Prioritise urgent matters whilst managing less time-sensitive enquiries effectively.
- Manage reception, meeting rooms and front-of-house presentation.
- Handle incoming and outgoing post and general administration.
- Maintain confidentiality and professionalism at all times.
What We're Looking For
- Excellent customer service and communication skills.
- A confident, approachable and professional manner.
- Strong judgement and the ability to prioritise competing demands.
- High levels of integrity, discretion and awareness of confidentiality.
- Organised with good attention to detail.
- Previous reception, administration, customer service or front-of-house experience is desirable.
- What's on Offer
- £23,000-£27,000 depending on experience.
- 20 days annual leave plus Bank Holidays, increasing with length of service.
- Free on-site parking.
- Monday-Friday working hours with no weekends.
- Join a respected, well-established local business with a friendly team and excellent working environment.
If you're someone who enjoys helping people, thrives in a busy front-of-house role and takes pride in delivering outstanding customer service, we'd love to hear from you.
Receptionist in Colwyn Bay employer: HVAC Total FM Recruitment
Join a respected legal practice in Colwyn Bay that values its employees and fosters a friendly, professional work environment. With competitive salaries, generous annual leave, and free on-site parking, this role offers not just a job but a chance to grow within a supportive team dedicated to outstanding customer service. Embrace the opportunity to be the welcoming face of the firm, where your contributions are recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Colwyn Bay
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HVAC Total FM Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HVAC Total FM Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Colwyn Bay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HVAC Total FM Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at HVAC Total FM Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HVAC Total FM Recruitment!
How to prepare for a job interview at HVAC Total FM Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
