Service Desk Manager – Facilities Management Location: Liverpool Street, London Salary: Up to £50,000 per annum Hours: Monday to Friday We are recruiting for an experienced Service Desk Manager to join a facilities management team supporting a commercial office space in Liverpool Street, London. This is an excellent opportunity for someone with experience managing a facilities management helpdesk or service desk, coordinating maintenance operations and delivering a high standard of service within a busy commercial office environment. Key Responsibilities * Oversee the day-to-day running of the facilities management service desk. * Manage incoming maintenance requests, reactive jobs and work orders. * Coordinate engineers, contractors and site teams to ensure jobs are allocated and completed efficiently. * Monitor KPIs, response times and service-level agreements (SLAs). * Manage escalations and prioritise urgent maintenance issues. * Maintain accurate records using CAFM and helpdesk systems. * Liaise with clients, building management, engineers and subcontractors. * Produce reports and support continuous improvement of service desk processes. * Ensure a professional, customer-focused service is delivered at all times. What We’re Looking For * Previous experience in a facilities management helpdesk or service desk role. * Experience managing or supervising a service desk team. * Strong knowledge of planned and reactive maintenance workflows. * Experience with CAFM systems, work orders, KPIs and SLAs. * Excellent communication, organisation and problem-solving skills. * A professional, proactive approach and the ability to manage competing priorities. What’s on Offer? * Up to £50,000 annual salary * Monday–Friday working pattern * Commercial office environment in Liverpool Street * Opportunity to take ownership of service desk operations within a professional facilities management setting Apply today to find out more about this Service Desk Manager opportunity
Service Desk Manager employer: HVAC Recruitment
Join a well-established facilities management business that values its employees and fosters a supportive work culture. As a Fabric Engineer on a prestigious static site in Harrogate, you'll enjoy a stable Monday to Friday schedule, competitive salary, and ample opportunities for ongoing training and career progression. With a focus on employee well-being, we provide generous annual leave, a company pension, and all necessary equipment to ensure you can perform your role to the highest standards.
