At a Glance
- Tasks: Manage key client relationships and ensure top-notch service delivery across multiple contracts.
- Company: Join a leading Facilities Management organisation with a strong reputation for quality.
- Benefits: Competitive salary, benefits package, and genuine career development opportunities.
- Other info: Flexible travel across the North West and supportive leadership.
- Why this job: Take ownership of key accounts and drive excellence in service delivery.
- Qualifications: Experience in account management within FM or building services and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Facilities Management Location: Runcorn (covering the North West region)
Salary: £40,000 - £45,000
Contract Type: Full-time, Permanent
Our client, a leading Facilities Management (FM) organisation, is seeking an experienced and customer-focused Key Account Manager to oversee a portfolio of key commercial contracts across the North West. This is a fantastic opportunity to join a national FM business with a strong reputation for quality service delivery and long-term client partnerships.
About the Role
As a Key Account Manager, you’ll be responsible for managing and developing relationships with a portfolio of strategic clients, ensuring that all FM services are delivered to the highest standard. You’ll work closely with operations, engineering, and commercial teams to ensure client satisfaction, contractual compliance, and service excellence.
Key responsibilities include:
- Managing day-to-day client relationships across multiple commercial FM contracts.
- Acting as the main point of contact for clients, ensuring service delivery meets SLAs and KPIs.
- Working with operational teams to deliver planned and reactive maintenance efficiently.
- Preparing reports, attending client review meetings, and driving contract performance.
- Identifying opportunities for account growth, renewals, and additional service offerings.
- Supporting tender and bid activity for new business when required.
- Ensuring compliance with health, safety, and quality standards across all sites.
About You
You’ll be a strong communicator and relationship builder with proven experience in account or contract management within the FM or building services sector. You’ll bring:
- Experience managing commercial FM contracts (hard or soft services).
- Strong client relationship and stakeholder management skills.
- Commercial awareness and experience managing budgets or P&L.
- Excellent organisational, reporting, and problem-solving skills.
- A proactive, professional, and customer-first approach.
- Full UK driving licence and flexibility to travel across the North West.
What’s on Offer
Competitive salary: £40,000 - £42,000
Company benefits package
Opportunity to work with a respected national FM provider
Supportive leadership and genuine career development opportunities
Ready to take ownership of key client relationships and drive excellence in service delivery? If you’re an experienced FM Account Manager looking for your next challenge, we’d love to hear from you.
Key Account Manager in Runcorn employer: HVAC Recruitment Ltd
Join a leading Facilities Management organisation in Runcorn, where you will thrive in a supportive work culture that prioritises employee growth and development. With a competitive salary and a comprehensive benefits package, this role as a Key Account Manager offers the chance to build meaningful client relationships while working alongside dedicated teams committed to service excellence. Embrace the opportunity to advance your career in a respected national FM provider known for its quality service delivery and long-term partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Runcorn
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the lookout for a Key Account Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they deliver service excellence. This will help you showcase your knowledge and passion during the interview process.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience managing commercial FM contracts makes you the perfect fit for the role. Highlight your relationship-building skills and how you've driven contract performance in the past.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Key Account Manager position. Plus, it shows you're serious about joining our fantastic team!
We think you need these skills to ace Key Account Manager in Runcorn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in managing commercial FM contracts and any relevant achievements that showcase your relationship-building skills.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use specific examples from your past experiences to demonstrate your customer-first approach and how you've driven contract performance.
Showcase Your Communication Skills:As a Key Account Manager, strong communication is key. In your application, make sure to highlight instances where you've effectively communicated with clients or stakeholders to resolve issues or enhance service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at HVAC Recruitment Ltd
✨Know Your Clients
Before the interview, research the key clients the company works with in the North West. Understanding their needs and challenges will help you demonstrate your ability to manage and develop those relationships effectively.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed commercial FM contracts. Highlight your achievements in client satisfaction, service delivery, and any growth opportunities you've identified.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've tackled challenges in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can handle issues that may arise in account management.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client relationships and service delivery. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
