At a Glance
- Tasks: Be the go-to person for clients and engineers, managing service requests like a pro.
- Company: Join a dynamic team in the Facilities Management sector at a modern office in Leeds.
- Benefits: Enjoy a competitive salary, hybrid working, and great career progression opportunities.
- Other info: Collaborative culture with a focus on support and teamwork.
- Why this job: Kickstart your career in a fast-paced environment while making a real impact.
- Qualifications: Experience in helpdesk or customer service, with strong organisational and communication skills.
The predicted salary is between 27900 - 34100 £ per year.
Are you an organised, customer-focused professional looking to grow your career within the Facilities Management (FM) sector? We’re looking for a proactive Service Helpdesk Coordinator to join a dynamic and fast-paced team based in Leeds.
The Role
As a key part of the service delivery team, you’ll be the first point of contact for clients and engineers, ensuring that all service requests are handled efficiently and professionally. You’ll play a vital role in maintaining high service standards and supporting smooth day-to-day operations.
Key Responsibilities
- Managing incoming service requests via phone, email, and system portals
- Logging, updating, and tracking jobs through to completion
- Coordinating engineers and subcontractors to meet SLAs
- Monitoring job progress and ensuring timely resolution
- Building strong relationships with clients and internal teams
- Producing reports and maintaining accurate records
What We’re Looking For
- Previous experience in a helpdesk, customer service, or FM environment
- Strong organisational and multitasking skills
- Excellent communication and problem-solving abilities
- Confident using CAFM systems or similar (preferred but not essential)
- A team player with a proactive and positive attitude
What’s On Offer
- Competitive salary of £28,000
- Hybrid working model (office + remote flexibility)
- Modern office based in Toronto Square, Leeds
- Opportunities for career progression within a leading FM environment
- Supportive and collaborative team culture
If you’re ready to take the next step in your FM career and thrive in a busy service environment, we’d love to hear from you.
Helpdesk Adminstrator in Leeds employer: HVAC Recruitment Ltd
Join a leading national facilities management provider as an HVAC Engineer in the vibrant seaside town of Bognor Regis, where you will enjoy a secure, long-term contract and a supportive work culture. With competitive benefits including 25 days annual leave, overtime pay, and access to a rewards platform, this role offers not just stability but also opportunities for professional growth in a dynamic leisure environment. Experience the unique advantage of working at a flagship holiday destination, contributing to the maintenance of essential systems while enjoying a balanced Monday to Friday schedule without call-out requirements.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Adminstrator in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HVAC Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HVAC Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Adminstrator in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HVAC Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at HVAC Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HVAC Recruitment Ltd!
How to prepare for a job interview at HVAC Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
