At a Glance
- Tasks: Coordinate engineers, manage repair requests, and ensure top-notch customer service.
- Company: Rapidly growing national engineering and home services organisation in Leeds.
- Benefits: £28,000 - £31,000 salary, 30 days leave, private medical cover, and free breakfast.
- Other info: Great career progression opportunities and a modern working environment.
- Why this job: Join a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Strong communication skills and experience in planning or customer service roles.
The predicted salary is between 28000 - 31000 £ per year.
HVAC Recruitment is working with a rapidly growing national engineering and home services organisation to recruit a Service Coordinator for its Leeds operation. This is an excellent opportunity for someone from a planning, scheduling, repairs, customer service or engineering support background who enjoys working in a fast-paced environment and being at the centre of a busy operation.
As a Service Coordinator, you'll be responsible for coordinating engineers, managing repair requests, liaising with customers and ensuring jobs are completed efficiently and on time. The role would suit candidates currently working as a Service Coordinator, Repairs Coordinator, Maintenance Coordinator, Engineering Coordinator, Scheduler, Planner or Helpdesk Coordinator.
The Role
You will be responsible for managing incoming repair requests, coordinating engineer attendance, updating customers, resolving scheduling issues and ensuring a high standard of customer service throughout the repair process. Working closely with engineers and operational teams, you'll play a key role in ensuring jobs are completed safely, efficiently and within agreed service levels.
The Package
The salary is £28,000 - £31,000 depending on experience, however the overall package is considerably stronger than most comparable roles in the region. Benefits include: 30 days annual leave plus bank holidays, private medical cover, life assurance, enhanced family-friendly policies, company pension, free breakfast, complimentary fruit, tea and coffee, regular social events and ongoing training and development. The company has invested heavily in creating a modern working environment and offers genuine long-term career progression. A number of employees have progressed from operational support positions into technical, management and leadership roles as the business has grown.
Requirements
Strong communication skills, good organisational ability, confidence working with customers and engineers, excellent attention to detail and the ability to remain calm when managing multiple priorities. Previous experience within planning, scheduling, repairs, maintenance, facilities management, housing, engineering or service environments would be advantageous. If you're looking for a long-term opportunity with a growing organisation that genuinely invests in its people, we'd love to hear from you.
Locations
Service Planner in Leeds, Yorkshire employer: HVAC Recruitment Ltd
Join a rapidly growing national engineering and home services organisation in Leeds, where you will thrive in a dynamic work environment that prioritises employee well-being and development. With outstanding benefits including 30 days annual leave, private medical cover, and a commitment to career progression, this company fosters a supportive culture that encourages growth and collaboration among its team members. If you're seeking a meaningful role as a Service Coordinator, this is an excellent opportunity to be part of a forward-thinking organisation that values its employees.
