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- Tasks: Lead operations for multiple clients, ensuring smooth contract management and strong relationships.
- Company: Join a market-leading facilities management business with a focus on excellence.
- Benefits: Enjoy a competitive salary, car allowance, and an excellent benefits package.
- Why this job: Be part of a dynamic team, driving success and growth in a pivotal leadership role.
- Qualifications: 5+ years in Facilities Management; experience managing multi-site contracts preferred.
- Other info: Location around London/Cambridge; travel required for client meetings.
The predicted salary is between 80000 - 90000 £ per year.
A truly unique opportunity to join a market leading facilities management business in the newly created role of Operations Director. This is a key role for the business where you will be pivotal in developing, maintaining, and enhancing relationships with clients and key stakeholders. The expectation is that you will provide excellent operational leadership and ultimately be responsible for the smooth day-to-day running of contracts within your remit.
This role will manage a multitude of clients across the UK, where you will be expected to take full accountability for over 40+ clients with a combined contract value of circa £15 million. The ideal location for this candidate is around the London/Cambridge region, and you must be prepared to travel as and when required for this role. The contracts are mainly Hard FM contracts with a mixture of new and longstanding clients. You will have a large and diverse team to manage with approximately 5 direct reports. It is a large and loyal team in place which will provide great support to the Operations Director when required.
Other responsibilities will include:
- Accountable for the financial performance of the contracts
- Full P&L responsibility
- Ensure that all risks relating to (SHEQ) safety, health, environment and quality are effectively managed
- Develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors
- Ensure a strong relationship is maintained with the clients, staff, and subcontractors
- Set, monitor and control SLA’s
- Seek out potential growth opportunities within the contract where possible
- Maintain a positive and successful relationship with each client, ensuring a close working partnership is maintained
Candidate Profile:
- Proven/successful background managing multi-site contracts with a similar CV (ideally + £10 million)
- Technical background an advantage; however, not essential
- Previous management experience gained within the FM/Building Services or Engineering Sector
- 5 years+ experience working within the Facilities Management sector
- Excellent communication skills
- Hardworking & driven individual committed to the job
- Commercially aware – sound ability to spot opportunities
Operations Director employer: HVAC Recruitment Limited
Contact Detail:
HVAC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience in operations roles. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research the specific challenges and trends within the hard services sector of facilities management. Being knowledgeable about current issues will help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experiences managing multi-site contracts, particularly those with significant financial responsibility. Highlight specific examples where you successfully improved operational efficiency or client relationships, as these will be key points of interest for the hiring team.
✨Tip Number 4
Familiarise yourself with the company's values and mission. Tailor your discussions to reflect how your personal work ethic and leadership style align with their goals, showcasing your potential to contribute positively to their team and client relationships.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-site contracts, particularly those with a value of over £10 million. Emphasise your leadership skills and any relevant technical background, even if it's not essential.
Craft a Compelling Cover Letter: In your cover letter, focus on your ability to develop and maintain relationships with clients and stakeholders. Mention specific examples from your past roles that demonstrate your operational leadership and financial management skills.
Highlight Relevant Experience: Clearly outline your experience within the Facilities Management sector, especially any roles that involved P&L responsibility or managing safety, health, environment, and quality (SHEQ) risks. This will show you understand the key responsibilities of the Operations Director role.
Showcase Communication Skills: Since excellent communication skills are crucial for this position, provide examples of how you've successfully communicated with clients, staff, and subcontractors in previous roles. This could be through project updates, negotiations, or conflict resolution.
How to prepare for a job interview at HVAC Recruitment Limited
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to demonstrate your ability to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how you motivate others.
✨Understand Financial Management
Since you'll be accountable for the financial performance of contracts, brush up on your P&L knowledge. Be ready to discuss how you've managed budgets and improved financial outcomes in previous roles.
✨Emphasise Relationship Building
This role requires maintaining strong relationships with clients and stakeholders. Prepare to share specific instances where you've developed successful partnerships and how you handle client concerns or feedback.
✨Demonstrate Commercial Awareness
Being commercially aware is crucial for spotting growth opportunities. Think about examples where you've identified and acted on such opportunities in your previous positions, and be prepared to discuss them.
