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For Companies At a Glance
- Tasks: Lead operational hubs, drive contract performance, and manage key client relationships.
- Company: Dynamic FM company backed by private equity, focused on growth and innovation.
- Benefits: Competitive salary, car allowance, bonus, and opportunities for professional development.
- Other info: Exciting opportunity to improve performance in Manchester and strengthen Newcastle operations.
- Why this job: Be a key player in transforming operations and driving success in a fast-paced environment.
- Qualifications: Proven leadership in Facilities Management with strong understanding of SLAs and KPIs.
The predicted salary is between 85000 - 90000 £ per year.
We are exclusively partnered with a growing, private equity-backed Facilities Management and engineering services provider to appoint a Commercial Operations Director for their Northern region.
This is a key leadership role for someone with a strong FM background, used to managing multi-site service delivery, contract performance and regional P&L within a fast-paced, service-led environment. The business is entering a new phase of growth — moving towards a more structured, KPI-driven FM operation — and needs a leader who can bring rigour, accountability and commercial focus across the region.
The Business
- Minor works and projects
- Specialist access and compliance-led services
With recent private equity backing, the focus is now on:
- Improving contract performance
You will take full ownership of the Northern region, leading two operational hubs (Manchester and Newcastle) with a combined turnover of c.£. This is a contract-led, service delivery role, where success will be measured on performance, margin and client satisfaction.
- Driving contract performance across PPM and reactive services
- Leading operational teams including Contract Managers, Supervisors and Engineers
- Strengthening health & safety and compliance culture
- Managing and developing key client relationships (regional and national accounts)
- Identifying growth opportunities within existing contracts and new business
Newcastle is a well-performing operation, while Manchester presents a clear opportunity to improve performance and drive growth.
Proven leadership experience within Facilities Management or building services.
Strong understanding of SLAs, KPIs and contract governance.
Experience within industrial environments, logistics or critical estates would be highly advantageous.
Join a growing FM business backed by private equity.
Operational Innovations Director/Senior Manager in Glasgow employer: HVAC Recruitment Limited
Contact Detail:
HVAC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Innovations Director/Senior Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the Facilities Management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and performance metrics. Being able to discuss their current challenges and how you can help improve contract performance will set you apart from other candidates.
✨Tip Number 3
Showcase your leadership skills! Be ready to share specific examples of how you've successfully managed multi-site operations and driven growth in previous roles. This is your chance to shine and demonstrate your fit for the Commercial Operations Director position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you an edge. Plus, we’re always here to support you in your job search journey.
We think you need these skills to ace Operational Innovations Director/Senior Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Operational Innovations Director/Senior Manager. Highlight your experience in Facilities Management, especially in managing multi-site operations and contract performance. We want to see how your background aligns with our needs!
Showcase Leadership Skills: This role is all about leadership, so don’t hold back! Share examples of how you've led teams, improved performance, and driven growth in previous roles. We’re looking for someone who can bring rigour and accountability to our operations.
Highlight Relevant Achievements: Use specific metrics to showcase your achievements. Whether it’s improving client satisfaction or increasing margins, numbers speak volumes. We love seeing how you’ve made a tangible impact in your past roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get your journey started with us!
How to prepare for a job interview at HVAC Recruitment Limited
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Brush up on how you've previously improved contract performance and managed P&L, as these will be hot topics during your interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in Facilities Management. Think about times when you’ve successfully led teams or improved operational efficiency, especially in multi-site environments. Be ready to discuss how you can bring rigour and accountability to their operations.
✨Understand the Business Landscape
Research the company’s recent growth and private equity backing. Understand their focus on improving contract performance and how you can contribute to that. This shows you’re not just interested in the role but also invested in the company’s future.
✨Client Relationship Focus
Be prepared to discuss how you’ve managed and developed key client relationships in the past. Highlight any specific strategies you’ve used to identify growth opportunities within existing contracts, as this aligns perfectly with what they’re looking for.