Facilities Contract Manager

Facilities Contract Manager – Critical Environments

York

£60k + £5100 car allowance, 15% bonus scheme.

This is a unique and exciting opportunity to work for one of the leading global real estate businesses. They are currently seeking an experienced FM Contract Manager to lead a highly successful team to manage the on-site Data Centre Operations team ensuring delivery of EXCELLENCE!

The suitable candidate would preferably come from a DC background however those with solid experience working within Critical Environments will also be considered. Applicants must have operated at management level previously, had full responsibility for their own a P&L and live within a reasonable commutable distance to sites.

Role Overview

• Leading an established Operations team to deliver excellence of a business critical 24/7/365 operating environment for a key customer.
• Accountability for meeting or exceeding against contracted SLA’s in this high availability environment in the delivery of Critical Engineering and Facilities Management services.
• Own and develop a professional relationship with the client to deliver positive customer outcomes.
• Building on that relationship, extend additional Data Centre Service capabilities within the account.
• Responsibility for rigorous adherence to all Quality Health & Safety measures to ensure the safety of the teams on site always.
• Through effective change control procedures ensure that all works are carried out to the required specification, time and costs, and that all required commercial agreements are in place.
• In delivery of the above, own the P&L for the site, providing monthly forecast accordingly, and delivering or exceeding against those forecast plans.

Key Responsibilities

• Leading from the front, ensure that contractual commitments are met or exceeded.
• Ensuring customer focus within all areas of operational activities
• Identify & leverage all opportunities for the strategic development of the contract, to deliver increased turnover and profitability.
• Management of Maintenance & Engineering infrastructure.
• Be the responsible lead for all things High Voltage related and the associated activities.
• Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward of the team.
• Delivering effective business communication through relevant contribution to management and team meetings.
• Take the lead on governance of the account, proactively ensuring all Service Reviews and Quarterly Business Reviews are in place.
• Escalate issues or incidents in a timely and appropriate way to ensure Data Centre Services Leadership team are informed and that key Customer relationships are protected.

Person Specification

• Knowledge or experience of critical and/or data centre environments in a high availability sector.
• One or more of the following: Maintenance & Engineering, facilities management, projects, building services experience.
• Proven track record in leading a team to deliver service excellence through enabling and empowering the team within a framework of regulatory requirements.
• Ability to communicate at all levels both internally and externally, including Client relationship at C suite level.
• Experience of managing essential suppliers and third-party providers in a collaborative way.
• Commercial awareness and business acumen, using financial metrics to drive improved margins.
• Strong influencing and negotiation skills
• Excellent presentation skills be they written or verbal, able to tailor presentations to be relevant to the audience