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- Tasks: Lead a team to manage Data Centre Operations and ensure excellence in service delivery.
- Company: Join a top global real estate business with a focus on critical environments.
- Benefits: Enjoy a competitive salary, car allowance, and a bonus scheme.
- Why this job: Be part of a dynamic team in a high-stakes environment with opportunities for growth.
- Qualifications: Experience in facilities management or critical environments at a management level is required.
- Other info: Must be within commuting distance to Hayes and have a strong P&L management background.
The predicted salary is between 48000 - 56000 £ per year.
Facilities Contract Manager – Critical Environments
West London
Up to £80k + £5100 car allowance, 20% bonus scheme.
This is a unique and exciting opportunity to work for one of the leading global real estate businesses. They are currently seeking an experienced FM Contract Manager to lead a highly successful team to manage the on-site Data Centre Operations team ensuring delivery of EXCELLENCE!
The suitable candidate would preferably come from a DC background however those with solid experience working within Critical Environments will also be considered. Applicants must have operated at management level previously, had full responsibility for their own a P&L and live within a reasonable commutable distance to site (Hayes)
Role Overview
- Leading an established Operations team to deliver excellence of a business critical 24/7/365 operating environment for a key customer.
- Accountability for meeting or exceeding against contracted SLA’s in this high availability environment in the delivery of Critical Engineering and Facilities Management services.
- Own and develop a professional relationship with the client to deliver positive customer outcomes.
- Building on that relationship, extend additional Data Centre Service capabilities within the account.
- Responsibility for rigorous adherence to all Quality Health & Safety measures to ensure the safety of the teams on site always.
- Through effective change control procedures ensure that all works are carried out to the required specification, time and costs, and that all required commercial agreements are in place.
- In delivery of the above, own the P&L for the site, providing monthly forecast accordingly, and delivering or exceeding against those forecast plans.
Key Responsibilities
- Leading from the front, ensure that contractual commitments are met or exceeded.
- Ensuring customer focus within all areas of operational activities
- Identify & leverage all opportunities for the strategic development of the contract, to deliver increased turnover and profitability.
- Management of Maintenance & Engineering infrastructure.
- Be the responsible lead for all things High Voltage related and the associated activities.
- Provision of leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward of the team.
- Delivering effective business communication through relevant contribution to management and team meetings.
- Take the lead on governance of the account, proactively ensuring all Service Reviews and Quarterly Business Reviews are in place.
- Escalate issues or incidents in a timely and appropriate way to ensure Data Centre Services Leadership team are informed and that key Customer relationships are protected.
Person Specification
- Knowledge or experience of critical and/or data centre environments in a high availability sector.
- One or more of the following: Maintenance & Engineering, facilities management, projects, building services experience.
- Proven track record in leading a team to deliver service excellence through enabling and empowering the team within a framework of regulatory requirements.
- Ability to communicate at all levels both internally and externally, including Client relationship at C suite level.
- Experience of managing essential suppliers and third-party providers in a collaborative way.
- Commercial awareness and business acumen, using financial metrics to drive improved margins.
- Strong influencing and negotiation skills
- Excellent presentation skills be they written or verbal, able to tailor presentations to be relevant to the audience
Contract Manager FM employer: HVAC Recruitment Limited
Contact Detail:
HVAC Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager FM
✨Tip Number 1
Make sure to highlight your experience in managing critical environments, especially if you have a background in data centers. This will show that you understand the unique challenges and requirements of the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully led teams in high-pressure situations. This is crucial for a role that requires delivering excellence in a 24/7 operating environment.
✨Tip Number 3
Emphasize your ability to build and maintain strong client relationships, particularly at the C-suite level. This will be key in ensuring positive customer outcomes and extending service capabilities.
✨Tip Number 4
Showcase your commercial awareness by discussing how you've used financial metrics to drive improved margins in previous roles. This will demonstrate your capability in owning and developing a P&L.
We think you need these skills to ace Contract Manager FM
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight your relevant experience in facilities management and critical environments.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous management roles, particularly in data centers or critical environments. Provide specific examples of how you've successfully led teams and managed P&L responsibilities.
Showcase Communication Skills: Since the role requires strong communication skills, include examples of how you've effectively communicated with clients at all levels, especially at the C-suite level. Mention any experience you have in managing supplier relationships.
Demonstrate Commercial Awareness: Illustrate your understanding of financial metrics and how you've used them to drive improved margins in past roles. This will show that you have the commercial acumen necessary for the position.
How to prepare for a job interview at HVAC Recruitment Limited
✨Showcase Your Experience in Critical Environments
Make sure to highlight your previous experience in critical environments or data centers. Be prepared to discuss specific challenges you've faced and how you overcame them, as this will demonstrate your capability to manage high availability operations.
✨Demonstrate Leadership Skills
Since the role requires leading a team, be ready to share examples of how you've successfully led teams in the past. Discuss your approach to empowering team members and ensuring service excellence, as well as any relevant training or coaching experiences.
✨Understand Financial Metrics
Familiarize yourself with P&L management and financial forecasting. Be prepared to discuss how you've used financial metrics to drive improved margins in previous roles, as this is crucial for the position.
✨Prepare for Client Relationship Scenarios
Given the importance of client relationships, think of examples where you've successfully managed client expectations or resolved conflicts. Be ready to discuss how you would build and maintain a professional relationship with clients at all levels, especially C-suite.
