Service Desk Manager– Facilities Management
Location: Liverpool Street, London
Salary: Up to £50,000 per annum
Hours: Monday to Friday
We are recruiting for an experienced Service Desk Manager to join a facilities management team supporting a commercial office space in Liverpool Street, London.
This is an excellent opportunity for someone with experience managing a facilities management helpdesk or service desk, coordinating maintenance operations and delivering a high standard of service within a busy commercial office environment.
Key Responsibilities
- Oversee the day-to-day running of the facilities management service desk.
- Manage incoming maintenance requests, reactive jobs and work orders.
- Coordinate engineers, contractors and site teams to ensure jobs are allocated and completed efficiently.
- Monitor KPIs, response times and service-level agreements (SLAs).
- Manage escalations and prioritise urgent maintenance issues.
- Maintain accurate records using CAFM and helpdesk systems.
- Liaise with clients, building management, engineers and subcontractors.
- Produce reports and support continuous improvement of service desk processes.
- Ensure a professional, customer-focused service is delivered at all times.
What We’re Looking For
- Previous experience in a facilities management helpdesk or service desk role.
- Experience managing or supervising a service desk team.
- Strong knowledge of planned and reactive maintenance workflows.
- Experience with CAFM systems, work orders, KPIs and SLAs.
- Excellent communication, organisation and problem-solving skills.
- A professional, proactive approach and the ability to manage competing priorities.
What’s on Offer?
- Up to £50,000 annual salary
- Monday–Friday working pattern
- Commercial office environment in Liverpool Street
- Opportunity to take ownership of service desk operations within a professional facilities management setting
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Service Desk Manager in City of London employer: HVAC Recruitment Limited
As a leading UK Facilities Management provider, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel. With a strong focus on professional development, we offer numerous growth opportunities and a competitive benefits package, all while working in the beautiful and diverse landscapes of Scotland. Join us to make a meaningful impact in critical environments such as Healthcare and Education, where your leadership will drive operational excellence and service innovation.
