National Account Administrator – Join Our Team at FläktGroup UK Hereford | Office Based At FläktGroup , we’re looking for a National Account Administrator based in Hereford to plan & control the day-to-day operations of the National customer account contracts, reactive work, quoted work and associated admin tasks. Interviews will be held in the Hereford Office FläktGroup UK is committed to supporting your growth and development. Competitive salary & bonus scheme 25 days holiday plus bank holidays Holiday Purchase Scheme Company pension scheme Life assurance Employee Assistance Programme & Mental Health Support Enhanced family-friendly policies Flexible & hybrid working opportunities (role dependent) Cycle to Work Scheme Employee discounts, including exclusive Samsung product offers Long Service & Recognition Awards Learning, training & career development opportunities Employee referral scheme Wellbeing initiatives & free fruit days Coordinating planned maintenance, reactive works, and quoted jobs across national customer accounts. Acting as a key point of contact for engineers and customers, providing excellent communication and support. Raising and allocating service orders, ordering parts, and managing job progress through to completion. Maintaining customer portals, databases, and operational documentation using systems such as Simpro, Smartsheet, and Excel. Monitoring performance reports and supporting forecasting activities. Processing invoicing for national account works and supporting wider business requirements when needed. Delivering a professional, responsive service while building strong customer relationships. GCSE (Grade 3 minimum) English and Mathematics or equivalent Strong administrative and data entry experience Strong IT skills, including Microsoft Word and Excel Confident communicator with a professional telephone manner Bonus Points For Experience in customer service, scheduling, planning, or supply chain environments. Experience using CRM systems such as Dynamics or Moby. Knowledge of HVAC, air conditioning, chiller, or combustion industries (training provided). We have sales in 65 countries, manufacturing in Europe, Asia and the US. We welcome applications from all communities and backgrounds. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us.
Service Advisor / Service Admin (Permanent) in Hereford employer: HVAC - FläktGroup UK
FläktGroup UK is an excellent employer, offering a dynamic work environment where hands-on experience meets professional growth. With a strong focus on employee development, you will have the opportunity to mentor apprentices while working in a supportive team culture that prioritises safety and innovation. Located in the vibrant regions of Essex and Hertfordshire, our company provides a unique chance to engage with diverse projects and clients, making your role both meaningful and rewarding.
