1st / 2nd Line Support Analyst
We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues.
Key Responsibilities
- Provide 1st and 2nd line IT support to end users
- Troubleshoot hardware, software and connectivity issues
- Manage user accounts, passwords and permissions
- Set up laptops, desktops and mobile devices
- Log and manage incidents through the ticketing system
- Escalate more complex issues where required
Technologies
- Windows 10 / 11
- Microsoft 365
- Active Directory
- Entra ID / Azure AD
- Microsoft Intune
- Microsoft Teams and Outlook
- Basic networking, VPN and connectivity
- Laptop and desktop hardware
Requirements
- 1 year experience in a 1st Line, Service Desk or Desktop Support role
- Good understanding of the Microsoft technology stack
- Basic Active Directory and user administration experience
- Confident troubleshooting Windows and Microsoft 365 issues
- Good communication and customer service skills
- Keen to develop into a stronger 2nd Line Support position
Logistics
- Monday - Friday (40 hours a week)
- London, Mayfair
- Onsite
Benefits
- Salary £28,000 - £35,000 depending on experience
- Health and wealth benefits
- Private company pension
- Social events
- Volunteering and community engagement opportunities
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Desktop Analyst employer: Huxley
As an Investment Bank located in the heart of London, we pride ourselves on fostering a dynamic and inclusive work culture that values innovation and collaboration. Our hybrid working model allows for a balanced approach to work-life integration, while our commitment to employee development ensures that you will have ample opportunities for growth and advancement within the organisation. Join us to be part of a forward-thinking team where your expertise in Oracle EPM and ERP will be instrumental in driving operational excellence and shaping the future of finance technology.
