1st / 2nd Line Support Analyst We are looking for a 1st / 2nd Line Support Analyst to join a small IT support team within the financial services industry. You will provide day-to-day technical support to users, resolving hardware, software and access issues. Key Responsibilities Provide 1st and 2nd line IT support to end users Troubleshoot hardware, software and connectivity issues Manage user accounts, passwords and permissions Set up laptops, desktops and mobile devices Log and manage incidents through the ticketing system Escalate more complex issues where required Technologies Windows 10 / 11 Microsoft 365 Active Directory Entra ID / Azure AD Microsoft Intune Microsoft Teams and Outlook Basic networking, VPN and connectivity Laptop and desktop hardware Requirements 1 year experience in a 1st Line, Service Desk or Desktop Support role Good understanding of the Microsoft technology stack Basic Active Directory and user administration experience Confident troubleshooting Windows and Microsoft 365 issues Good communication and customer service skills Keen to develop into a stronger 2nd Line Support position Logistics Monday - Friday (40 hours a week) London, Mayfair Onsite Benefits Salary £28,000 - £35,000 depending on experience Health and wealth benefits Private company pension Social events Volunteering and community engagement opportunities To find out more about Huxley, please visit TPBN1_UKTJ
Desktop Analyst employer: Huxley Associates
As a Network Support Engineer with our client in Chester, you will be part of a dynamic team within the financial services sector, known for its commitment to innovation and employee development. The company fosters a collaborative work culture that values continuous learning and offers competitive daily rates, alongside opportunities for professional growth in a hybrid working environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant city like Chester.
