At a Glance
- Tasks: Oversee IT Service Management governance and ensure operational resilience in a dynamic banking environment.
- Company: Join a thriving investment bank with a focus on innovation and technology.
- Benefits: Enjoy a competitive salary, pension, bonus, and hybrid working options.
- Other info: Be part of a collaborative team driving accountability and excellence across technology services.
- Why this job: Take on a pivotal role with real responsibility and growth opportunities from day one.
- Qualifications: Experience in IT Service Management and knowledge of regulatory frameworks like ITIL and COBIT.
This is a new and exclusive opportunity for an IT Service Delivery Operational Governance Manager to join this thriving bank as they expand their IT Service management team.
Focus of the role: IT Service Management, governance, operational resilience or technology control environments.
Role details:
- Employer: Investment Banking
- Location: London city and home working hybrid 50/50%
- Permanent role
- Salary: (phone number removed) plus pension and bonus
Requirements:
- Experience with IT Service Management, governance, operational resilience or technology control environments
- ITIL, COBIT
- Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations and SOX
This role is responsible for the operational delivery, execution and continual improvement of the IT Service Delivery Governance function across EMEA Technology. Acting as support to the IT Service Delivery Governance Lead, the role ensures IT Service Management governance, operational resilience requirements, regulatory obligations, audit commitments and technology control frameworks are effectively implemented, monitored and embedded across the organisation.
The role will focus on:
- Operational governance oversight across the 17 ITIL Service Management practices
- Supporting governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation and control effectiveness
- Producing governance reporting, management information, maturity assessments, KPIs, KRIs and assurance outputs for senior stakeholders and executive committees
We are looking for someone with:
- Strong IT Service Management governance experience within a complex, regulated technology environment
- Knowledge of ITIL, COBIT, Operational Resilience, DORA, FCA, PRA, SOX and related technology control frameworks
- Excellent stakeholder management, reporting, analytical and influencing skills, with the ability to challenge effectively and drive accountability across Technology teams
This is a fascinating role with a lot of responsibility and opportunity from day one.
For more information and the chance to be considered, please do send through a CV and the team will review.
IT Service Delivery Operational Governance Manager Bank in City of London employer: Huxley Associates
As a Network Support Engineer with our client in Chester, you will be part of a dynamic team within the financial services sector, known for its commitment to innovation and employee development. The company fosters a collaborative work culture that values continuous learning and offers competitive daily rates, alongside opportunities for professional growth in a hybrid working environment. Join us to make a meaningful impact while enjoying the unique advantages of working in a vibrant city like Chester.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Operational Governance Manager Bank in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Huxley Associates values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Huxley Associates might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Huxley Associates!
✨Direct Apply to Huxley Associates
Let's not forget to apply directly through the Huxley Associates website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Operational Governance Manager Bank in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Huxley Associates.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Huxley Associates. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Huxley Associates
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
