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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with hardware/software installations.
- Company: Join Huws Gray, a leading name in building materials across the UK.
- Benefits: Competitive pay, 24 days leave, bonuses, pension scheme, and staff discounts.
- Why this job: Be part of a dynamic team making a real impact in IT support.
- Qualifications: IT qualification or 2+ years experience, strong tech understanding, and communication skills.
- Other info: Fast-paced environment with great career progression opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Overview
We are looking for a IT Support Analyst to join us at Huws Gray Llangefni.
If you’re in the trade or have ever tackled a home improvement project, you’ve probably heard of us. We’re the Huws Gray Group and we’re made up of a number of brands, including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre to name a few. Up and down the UK, our branches are serving and supporting our local communities with all their building material needs, but we couldn’t do this without the right people, so why not join us?
We rely on our IT Support Analysts to work alongside the wider IT Support team to provide fantastic customer service to our stakeholders throughout the business by meeting our service level agreements. Working in one of our Central Support Functions you’ll be part of a team where everyone is putting the effort in to offer brilliant customer service and to get the job done.
Responsibilities
- Providing general IT Support to end-users (Windows OS, Office365, Various Hardware & Software Packages)
- Respond to and manage support calls on the helpdesk, liaising with third party suppliers where required.
- Installing & upgrading computer hardware/software. Assisting in new site installations & maintenance.
- Logging calls on the internal helpdesk system and escalating calls where necessary.
- Ensuring calls are prioritised and responded to within the agreed SLA.
- Monitoring network performance & security, ensuring minimum downtime.
- Investigating, diagnosing and solving network, software and hardware faults. Taking ownership of the issue and undertake fixes as required.
- Supporting the roll-out of new applications and hardware across the business.
We know that you are more than just a CV and embracing everyone’s individuality is what makes us great as a team. We can give you plenty of training and equip you with the tools that you’ll need to succeed as a IT Support Analyst, however we would be looking for you to have a formal IT qualification or 2+ years experience in a similar role.
You will be working in a fast-paced environment and the position is suited to someone keen to work in a dynamic & vibrant business. You\\\’ll need to have a good understanding of technology, IT Networking and the Microsoft suite. This role is suitable for individuals who are able to communicate to stakeholders within the business, who can work well under pressure, and have experience with multi-tasking. A full UK Drivers licence will be needed as you may be expected to travel across the UK completing site installations.
What’s in it for you?
- Competitive rates of pay
- 24 days annual leave in addition to recognised public and bank holidays
- Company attendance and performance bonuses
- Company pension scheme – in line with auto enrolment
- Death In Service
- Career progression and personal development opportunities
- Being part of a “team” as opposed to just being a number
- Staff discounts on items purchased from any of our nationwide branches
Our online application process takes less time to complete than it does to make a good brew, so stick the kettle on and make your application!
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IT Support Analyst employer: Huws Gray
Contact Detail:
Huws Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues and be ready to demonstrate your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm for IT shine through. They’re looking for someone who fits into their team, so be yourself and let them see what makes you unique.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we love seeing applications come directly from motivated candidates like you. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Be Yourself: We want to see the real you! Don’t just regurgitate your CV; let your personality shine through in your application. Share your experiences and what makes you unique, as we value individuality.
Tailor Your Application: Make sure to customise your application for the IT Support Analyst role. Highlight relevant skills and experiences that match the job description, especially your tech know-how and customer service skills.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and get to the point. Avoid jargon unless it’s relevant, and make sure your application is easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s quick and easy, and we promise it’ll take less time than brewing a cuppa. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Huws Gray
✨Know Your Tech
Make sure you brush up on your knowledge of Windows OS, Office365, and common hardware/software issues. Be ready to discuss specific examples of how you've solved tech problems in the past, as this will show your practical experience.
✨Show Off Your Customer Service Skills
Since the role involves providing fantastic customer service, think of times when you've gone above and beyond for a user or stakeholder. Prepare to share these stories during the interview to demonstrate your commitment to excellent service.
✨Understand the Company Culture
Research Huws Gray and its various brands. Understanding their mission and values will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Practice articulating your thought process clearly, as this will highlight your problem-solving skills and ability to work under pressure.
