At a Glance
- Tasks: Support the Branch Manager and ensure smooth daily operations.
- Company: Join Huws Gray Group, a trusted name in building supplies.
- Benefits: Enjoy 31 days holiday, bonuses, discounts, and training opportunities.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Lead a team, deliver excellent customer service, and make a real impact.
- Qualifications: Experience in customer service and a hands-on approach are key.
The predicted salary is between 30000 - 40000 £ per year.
We’re now looking for an Assistant Branch Manager to join the team at our Heckmondwike branch. This is a key operational role, supporting the Branch Manager and helping ensure the branch runs safely, smoothly, and to a high standard every day.
Responsibilities
- Supporting the Branch Manager in the day‑to‑day running of the branch.
- Acting as the main point of contact and leading the branch when the Branch Manager is away.
- Leading by example to deliver high standards of customer service.
- Making sure branch procedures, systems, and ways of working are followed.
- Being a visible role model for health, safety, and compliance.
- Supporting, coaching, and motivating colleagues.
- Helping build strong customer relationships and resolving issues professionally.
- Taking practical action to support branch performance, efficiency, and profitability.
Qualifications
- Experience in a customer‑facing, operational, or sales environment.
- Confidence to support and lead a team on a day‑to‑day basis.
- A hands‑on approach and a strong focus on standards and safety.
- Good communication skills and the ability to stay calm under pressure.
- A willingness to support others and take responsibility when needed.
- Previous experience in a builders’ merchant or a supervisory role is an advantage, but it is not essential.
We’ll support you with the training you need to succeed. We’re happy to explore flexible working options. Feel free to talk to us about this during the interview process. While we may not be able to meet every request, we’ll always listen with an open mind – and there's no judgement in asking.
Disability Confidence
A Disability Confident employer will generally offer an interview to any applicant who declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations, the employer may wish to limit the overall numbers of interviews offered to disabled people and non‑disabled people.
About Us
We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – and that success is built on the dedication of our people. We believe a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We’re proud to be an equal opportunities employer. We are committed to creating a respectful and inclusive workplace whether you’re based in one of our branches, on the road, or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Benefits
- 23 days’ holiday, plus bank holidays (31 days per year).
- Company bonus scheme, based on performance.
- Contributory pension and life assurance.
- Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas.
- Colleague discount across our group brands.
- Attraction and travel discounts.
- Training and development programmes to support your growth.
Assistant Branch Manager in Heckmondwike employer: Huws Gray
At Huws Gray Group, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment at our Heckmondwike branch. With a strong focus on employee growth through comprehensive training programmes, flexible working options, and a commitment to diversity, we ensure that our team members feel valued and empowered. Enjoy generous benefits including 23 days of holiday, a company bonus scheme, and discounts across various retailers, all while contributing to a community-focused organisation dedicated to building and improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager in Heckmondwike
✨Tip Number 1
Get to know the company inside out! Research Huws Gray and its values, and be ready to chat about how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your interview skills with a mate or in front of the mirror. Focus on how you can demonstrate your leadership and customer service experience. We want to see you shine when discussing your past roles!
✨Tip Number 3
Be prepared with examples of how you've handled tough situations in the past. Whether it’s resolving a customer issue or leading a team, having these stories ready will help you stand out during the interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Branch Manager in Heckmondwike
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Branch Manager role. Highlight your experience in customer-facing environments and any leadership roles you've had. We want to see how you can support our team and maintain high standards!
Showcase Your Skills:Don’t forget to mention your communication skills and ability to stay calm under pressure. These are key for this role! Use specific examples from your past experiences to demonstrate how you've successfully handled similar situations.
Be Yourself:We love authenticity! Let your personality shine through in your application. Share why you're passionate about working with us and how you can contribute to our branch's success. We’re looking for someone who fits in with our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Huws Gray
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Branch Manager. Familiarise yourself with the key tasks like supporting the Branch Manager and leading the team. This will help you demonstrate your knowledge and show that you're ready to step up when needed.
✨Showcase Your Customer Service Skills
Since this role involves delivering high standards of customer service, prepare examples from your past experiences where you've excelled in this area. Think about how you resolved issues or built strong relationships with customers, as these stories will highlight your suitability for the position.
✨Demonstrate Leadership Qualities
As you'll be acting as the main point of contact when the Branch Manager is away, it's crucial to showcase your leadership skills. Be ready to discuss how you've motivated and supported colleagues in previous roles, and how you can lead by example to maintain high standards in the branch.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling a difficult customer or ensuring compliance with safety procedures. Practise your responses to these types of questions, focusing on your problem-solving abilities and calmness under pressure.
