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- Tasks: Manage customer operations and ensure top-notch service delivery.
- Company: Join Huws Gray, a trusted name in home improvement across the UK.
- Benefits: Enjoy 31 days holiday, performance bonuses, and discounts on various retailers.
- Other info: Diverse and inclusive workplace with excellent training and career growth opportunities.
- Why this job: Be part of a dynamic team driving operational excellence and customer satisfaction.
- Qualifications: Strong operational experience and a customer-focused mindset required.
The predicted salary is between 30000 - 40000 £ per year.
Support the Team. Help Drive our Business Forward. Be Part of Something Bigger at Huws Gray. Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!
At Huws Gray Supply Chain Solutions, we pride ourselves on delivering exceptional service and operational excellence to our customers. We’re looking for a Customer Operations Manager to join our team and take ownership of ensuring our customers receive the highest level of service.
As Customer Operations Manager, you’ll be responsible for the ongoing operational management of a portfolio of customers. Working closely with Sales Relationship Managers, you’ll ensure contractual obligations are met, KPIs are delivered, and service expectations are exceeded. This is a hands‑on role where you’ll take ownership of key operational tasks and drive improvements across the business.
What will you be doing?
- Maintain Customer Core and Van Stock profiles
- Ensure compliance with Health & Safety policies
- Deliver weekly and monthly operational tasks
- Develop and monitor KPIs to drive performance improvements
- Manage outstanding orders and stock with branch teams
- Coordinate new product requests with the Commercial team
- Build strong relationships with Branch Teams, Sales Relationship Managers, and senior stakeholders
- Resolve invoice queries and monitor outstanding debt
What will you need?
- Strong operational experience
- Customer-focused mindset
- Commercial awareness
- Ability to work collaboratively as part of a team
- Skilled at building relationships at a senior level
What’s In It For You
We believe great work should be recognised and rewarded. Here’s what you can expect:
- 23 days’ holiday, plus bank holidays (31 days per year)
- Company bonus scheme, based on performance
- Contributory pension and life assurance
- Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts
- Training and development programmes to support your growth
- On‑the‑job training and opportunities to work towards recognised qualifications, including apprenticeships
At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.
If you need any adjustments to support you through the application or interview process, please let us know.
Ready to Apply?
If you’re passionate about delivering outstanding customer service and operational excellence, we’d love to hear from you. Apply today and be part of our success story!
Customer Operations Manager in England employer: Huws Gray
Contact Detail:
Huws Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Huws Gray. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Huws Gray’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for customer service and operational excellence.
✨Tip Number 3
Practice common interview questions and tailor your answers to reflect the skills mentioned in the job description. We want to see how your experience aligns with what we’re looking for in a Customer Operations Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Operations Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Operations Manager role. Highlight your operational experience and customer-focused mindset, as these are key for us at Huws Gray.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your commercial awareness and ability to build relationships. Let us know why you’re excited about joining our team.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your skills in managing operations and exceeding KPIs. We love seeing how you've driven performance improvements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Huws Gray
✨Know Your Customer Operations
Make sure you understand the ins and outs of customer operations. Familiarise yourself with Huws Gray's services and how they support local communities. Being able to discuss specific operational tasks and KPIs will show that you're ready to take ownership in this role.
✨Showcase Your Relationship-Building Skills
Since this role involves building strong relationships with branch teams and senior stakeholders, prepare examples of how you've successfully collaborated in the past. Think about times when you resolved conflicts or improved communication – these stories will resonate well.
✨Demonstrate Your Customer-Focused Mindset
Be ready to discuss how you prioritise customer satisfaction in your work. Share specific instances where you went above and beyond to meet customer needs or improve service delivery. This will highlight your commitment to exceptional service.
✨Prepare for Operational Challenges
Anticipate questions about managing outstanding orders and stock. Think through potential challenges you might face in this role and how you would address them. Showing that you can think critically about operational issues will set you apart from other candidates.