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- Tasks: Enhance customer service and operational excellence in the construction industry.
- Company: Leading supplier in the construction sector with a focus on service excellence.
- Benefits: Company bonus scheme, generous holiday allowances, and exclusive discounts.
- Why this job: Join a diverse team and drive growth while building strong customer relationships.
- Qualifications: Strong operational experience and a customer-focused mindset required.
- Other info: Opportunity to work in an inclusive environment with career advancement potential.
The predicted salary is between 30000 - 42000 £ per year.
A leading supplier in the construction industry seeks a Customer Operations Manager to enhance customer service and operational excellence. This role includes managing customer profiles, ensuring compliance with regulations, and developing performance KPIs.
Ideal candidates will have strong operational experience, a customer-focused mindset, and the ability to build relationships at a senior level.
Enjoy benefits such as a company bonus scheme, generous holiday allowances, and various discounts as part of a diverse and inclusive team.
Customer Operations Lead: Drive Service Excellence & Growth employer: Huws Gray
Contact Detail:
Huws Gray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Lead: Drive Service Excellence & Growth
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work in customer operations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent projects. We want you to show how your operational experience aligns with their goals, especially in enhancing customer service and compliance.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve driven service excellence in past roles. Use specific examples that highlight your customer-focused mindset and relationship-building skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Operations Lead: Drive Service Excellence & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Operations Lead. Highlight your operational experience and customer-focused mindset, as these are key for us. Use specific examples that showcase your ability to enhance service excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about customer operations and how you can drive growth. Be sure to mention any relevant KPIs you've developed in the past, as we love seeing measurable success.
Showcase Relationship-Building Skills: In your application, don’t forget to highlight your ability to build relationships at a senior level. We want to see how you’ve successfully collaborated with others to achieve operational excellence in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Huws Gray
✨Know Your Customer Operations
Make sure you understand the ins and outs of customer operations, especially in the construction industry. Brush up on key performance indicators (KPIs) and compliance regulations that are relevant to the role. This will show your potential employer that you're not just familiar with the basics but are ready to drive service excellence.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships at a senior level in previous roles. Think about specific situations where your customer-focused mindset made a difference. This will help demonstrate your ability to connect with stakeholders and enhance customer service.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer service challenges or operational issues. Practise your responses to these scenarios, focusing on your problem-solving skills and how you prioritise customer satisfaction while ensuring operational excellence.
✨Highlight Your Operational Experience
Come prepared to discuss your past operational experiences in detail. Be ready to talk about any processes you've improved or efficiencies you've implemented. This will illustrate your capability to enhance operational excellence and align with the company's goals.
