At a Glance
- Tasks: Connect with customers, provide expert advice, and create tailored solutions.
- Company: Join Huws Gray, a trusted brand in home improvement across the UK.
- Benefits: Enjoy competitive pay, a bonus scheme, and generous annual leave.
- Other info: Flexible working options available; we value your individuality and growth.
- Why this job: Make a real difference by helping customers build and improve their projects.
- Qualifications: Previous customer service experience; sales knowledge is a plus but not essential.
The predicted salary is between 25000 - 28000 £ per year.
Connect with Customers. Share Your Know-How. Help Build Something Great. Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!
We’re looking for a Customer Service Assistant to join the team at our (Colchester) branch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success.
What You’ll Be Doing
- Building connections – with customers in person, over the phone, and in the branch or yard, providing expert advice
- Creating tailored solutions – preparing quotes, following up on enquiries, and developing leads
- Keeping things running smoothly – managing essential admin efficiently
- Offering guidance – with up-to-date product knowledge to help customers find the best materials
- Enhancing the shopping experience – maintaining well-stocked, inviting displays
- Collaborating – across the branch with your colleagues, including yard and counter sales, to support the team
We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.
What You’ll Bring
We celebrate individuality and know your personality and strengths matter just as much as your experience. You’ll bring some previous customer service experience, and while sales experience or knowledge of building materials would be a bonus, it isn’t essential. If you enjoy helping customers, have an interest in building materials and are keen to learn, we’ll give you all the training and support you need to grow and succeed in the role.
The right person will also bring strong time keeping, natural organisation and clear communication skills. You’ll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you’ll adapt your approach to suit each individual and deliver a positive, personalised experience every time.
What’s In It For You
- A strong annual leave allowance, alongside your bank holidays
- Company bonus scheme, based on performance
Customer Service Assistant in Colchester employer: Huws Gray
Huws Gray in Newbury is an excellent employer, offering a supportive and team-oriented environment where you can thrive both personally and professionally. With comprehensive training for your Class 2 licence and HIAB certification, alongside attractive benefits such as annual leave, pension contributions, and discounts, we are committed to fostering a diverse and inclusive workplace that values every employee's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Colchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huws Gray. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huws Gray before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Colchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huws Gray:Your cover letter is your chance to shine! Tell us why you want to work at Huws Gray specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huws Gray!
How to prepare for a job interview at Huws Gray
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
