At a Glance
- Tasks: Assist customers, handle deliveries, and keep the yard organised and safe.
- Company: Join Huws Gray, a trusted name in home improvement across the UK.
- Benefits: Enjoy 24 days holiday, bonuses, discounts, and training opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Be part of a practical team and make a real difference in customer service.
- Qualifications: Great attitude and willingness to learn; forklift licence is a bonus.
The predicted salary is between 22000 - 26000 £ per year.
Yard Operative/ Customer Service Assistant – Huws Gray Bury St Edmunds
Keep Things Moving Behind the Scenes. Be Part of Something Bigger at Huws Gray. Whether you’re in the trade or simply love a good home improvement project, chances are you’ve heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!
We’re now looking for a Yard Operative to join the team at our Bury St Edmunds branch. If you enjoy working outdoors, being part of a practical team, and delivering excellent customer service, we’d love to hear from you.
What You’ll Be Doing:
- Helping customers find what they need – offering friendly, practical advice and sharing your knowledge of our products
- Handling deliveries – checking in goods, storing them safely and keeping everything organised
- Loading and unloading vehicles – working closely with the branch and driving teams to keep everything moving
- Looking after our yard – keeping it safe, tidy and secure for our customers and colleagues
We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.
What You’ll Bring:
We’re not expecting you to know it all from day one – that’s what we’re here for. We’ll give you the training and support to help you hit the ground running. What really matters is that you’ve got a great attitude and you’re ready to pitch in and be part of the team. Got a forklift licence? That’s a bonus – but it’s definitely not a dealbreaker.
What’s In It For You:
- 24 days’ holiday, plus bank holidays
- Attendance bonus & company bonus scheme, based on performance
- Contributory pension and life assurance
- Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts
- Training and development programmes to support your growth
We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships. At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Customer Service Assistant - Yard in Bury St Edmunds employer: Huws Gray
At Huws Gray, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. Located in Bury St Edmunds, our branch provides ample opportunities for personal and professional growth through comprehensive training programmes and recognised qualifications. With competitive benefits such as generous holiday allowances, performance bonuses, and discounts across various retailers, joining our team means being part of a community dedicated to helping you thrive while delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Yard in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Huws Gray and its values. This will help you connect with the team and show that you're genuinely interested in being part of something bigger.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios you might face as a Yard Operative. Role-play these situations with a friend or family member to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Show off your teamwork skills! During the interview, share examples of how you've worked well in a team before. Huws Gray values collaboration, so let them know you’re ready to pitch in and support your colleagues.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the company culture. This shows you're engaged and keen to learn more about what it’s like to work at Huws Gray.
We think you need these skills to ace Customer Service Assistant - Yard in Bury St Edmunds
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you’d fit right into our team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight any relevant experience you have, especially in customer service or working outdoors. This shows us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Huws Gray
✨Know the Company
Before your interview, take some time to research Huws Gray and its various brands. Understanding their values, products, and community involvement will help you connect your answers to what they stand for, showing that you're genuinely interested in being part of their team.
✨Show Your Customer Service Skills
As a Customer Service Assistant, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent service or resolved issues effectively. This will demonstrate your ability to handle customer interactions with a positive attitude.
✨Be Ready for Practical Questions
Since the role involves handling deliveries and keeping the yard organised, expect questions about how you would manage these tasks. Think about scenarios where you’ve had to stay organised under pressure or work as part of a team to achieve a common goal.
✨Ask About Training Opportunities
Huws Gray offers training and development programmes, so don’t hesitate to ask about them during your interview. This shows that you’re eager to learn and grow within the company, which is something they value highly.
