At a Glance
- Tasks: Support the Branch Manager and lead daily operations at our Gainsborough branch.
- Company: Join Huws Gray, a trusted name in home improvement across the UK.
- Benefits: Enjoy 31 days holiday, performance bonuses, and discounts on various retailers.
- Other info: Flexible working options and opportunities for personal growth through training.
- Why this job: Be part of a dynamic team making a real impact in local communities.
- Qualifications: Customer service experience and a positive attitude are key; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Support the Team. Help Drive the Branch Forward. Be Part of Something Bigger at Huws Gray. Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – and that success is built on the dedication of our people. We’re now looking for an Assistant Branch Manager to join the team at our Gainsborough branch. This is a key operational role, supporting the Branch Manager and helping ensure the branch runs safely, smoothly, and to a high standard every day.
What You’ll Be Doing
- Supporting the Branch Manager in the day‑to‑day running of the branch.
- Acting as the main point of contact and leading the branch when the Branch Manager is away.
- Leading by example to deliver high standards of customer service.
- Making sure branch procedures, systems, and ways of working are followed.
- Being a visible role model for health, safety, and compliance.
- Supporting, coaching, and motivating colleagues.
- Helping build strong customer relationships and resolving issues professionally.
- Taking practical action to support branch performance, efficiency, and profitability.
What You’ll Bring
- Experience in a customer‑facing, operational, or sales environment.
- Confidence to support and lead a team on a day‑to‑day basis.
- A hands‑on approach and a strong focus on standards and safety.
- Good communication skills and the ability to stay calm under pressure.
- A willingness to support others and take responsibility when needed.
- Previous experience in a builders’ merchant or a supervisory role is an advantage, but it’s not essential – we’ll support you with the training you need to succeed.
Flexible Working
We’re happy to explore flexible working options. Feel free to talk to us about this during the interview process. While we may not be able to meet every request, we’ll always listen with an open mind – and there’s no judgement in asking.
What’s In It For You
- 23 days’ holiday, plus bank holidays (31 days per year)
- Company bonus scheme, based on performance
- Contributory pension and life assurance
- Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts.
- Training and development programmes to support your growth.
We offer on‑the‑job training and opportunities to work towards recognised qualifications, including apprenticeships. At Huws Gray, we believe a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We’re proud to be an equal opportunities employer and are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road, or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Assistant Branch Manager — Lead Branch Operations employer: Huws Gray
Huws Gray is an exceptional employer that values its employees and fosters a supportive work culture at the Gainsborough branch. With a commitment to employee growth through training programmes and flexible working options, we ensure that our team members feel valued and empowered. Enjoy competitive benefits including generous holiday allowances, performance bonuses, and discounts across various retailers, all while being part of a diverse and inclusive workplace dedicated to serving local communities.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager — Lead Branch Operations
✨Tip Number 1
Get to know the company inside out! Research Huws Gray and its values, products, and services. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and customer service. Think of examples from your past experiences that highlight your skills and how you can support the team.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart appearance shows you’re serious about the role and ready to step up.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Branch Manager — Lead Branch Operations
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the role! Mention any relevant experience you have in customer service or operations, and how it aligns with our mission at Huws Gray. A little passion goes a long way!
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Branch Manager position. Highlight your leadership skills and any hands-on experience you have that relates to running a branch smoothly.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your experience and skills without having to decipher complex sentences!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Huws Gray
✨Know the Company Inside Out
Before your interview, take some time to research Huws Gray and its various brands. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully motivated colleagues or resolved conflicts. This will highlight your readiness for the role and your hands-on approach.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've delivered high standards of service in previous positions. Think of specific instances where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Prepare Questions About Flexibility
Since Huws Gray is open to discussing flexible working options, come prepared with questions about how this could work in practice. This shows that you're proactive and considerate about work-life balance, which can make a positive impression during the interview.
