Customer Services Assistant (Plumbing & Heating Specialist) – Huws Gray Diss - Connect with Customers. Share Your Know-How. Help Build Something Great. Be Part of Something Bigger at Huws Gray. Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We're the
Huws Gray Group
– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn't do it without our people and that's where you come in! We're looking for a
Plumbing & Heating Customer Services Assistant
to join the team at our Dissbranch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success. What you'll be doing: Building connections
- with customers in person, over the phone, and in the branch or yard, providing expert advice Creating tailored solutions
- preparing quotes, following up on enquiries, and developing leads Keeping things running smoothly
- managing essential admin efficiently Offering guidance
- with up-to-date product knowledge to help customers find the best plumbing & heating materials Enhancing the shopping experience
- maintaining well-stocked, inviting displays Collaborating
- across the branch with your colleagues, including yard and counter sales, to support the team We're happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we'll always listen with an open mind—and there's no judgment in asking. What you'll bring: We celebrate individuality and know your personality and strengths matter just as much as your experience. You'll bring some
previous customer service experience
and
sales experience with in a plumbing & heating enviroment is preferred
but isn't essential.So if you enjoy helping customers, have an interest in plumbing and heating materials and are keen to learn, we'll give you all the training and support you need to grow and succeed in the role. The right person will also bring strong time keeping, natural organisation and clear communication skills. You'll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you'll adapt your approach to suit each individual and deliver a positive, personalised experience every time
What's in it for you: We believe great work should be recognised and rewarded. Here's what you can expect: A strong annual leave allowance , alongside your
Customer Services Assistant - Plumbing and Heating in London employer: HUWS GRAY LIMITED
Huws Gray Limited is an exceptional employer, offering a supportive work culture that values individuality and teamwork. With competitive benefits including 23 days of annual leave, a company bonus scheme, and extensive training opportunities, employees are encouraged to grow and thrive in their careers while contributing to the community through high-quality service in the building industry.
