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- Tasks: Manage customer operations and ensure top-notch service delivery.
- Company: Join Huws Gray, a trusted name in home improvement and building supplies.
- Benefits: Enjoy 31 days of holiday, bonuses, discounts, and training opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Strong operational experience and a customer-focused mindset required.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
Support the Team. Help Drive our Business Forward. Be Part of Something Bigger at Huws Gray. Whether you’re in the trade or simply love a good home improvement project, chances are you’ve heard of us. We’re the Huws Gray Group– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in! At Huws Gray Supply Chain Solutions, we pride ourselves on delivering exceptional service and operational excellence to our customers.
As Customer Operations Manager, you’ll be responsible for the ongoing operational management of a portfolio of customers. Working closely with Sales Relationship Managers, you’ll ensure contractual obligations are met, KPIs are delivered, and service expectations are exceeded. This is a hands‑on role where you’ll take ownership of key operational tasks and drive improvements across the business.
What will you be doing?
- Maintain Customer Core and Van Stock profiles
- Ensure compliance with Health & Safety policies
- Deliver weekly and monthly operational tasks
- Develop and monitor KPIs to drive performance improvements
- Manage outstanding orders and stock with branch teams
- Coordinate new product requests with the Commercial team
- Build strong relationships with Branch Teams, Sales Relationship Managers, and senior stakeholders
- Resolve invoice queries and monitor outstanding debt
What will you need?
- Strong operational experience
- Customer‑focused mindset
- Commercial awareness
- Ability to work collaboratively as part of a team
- Skilled at building relationships at a senior level
What’s in it for you:
- 23 days’ holiday, plus bank holidays (31 days per year)
- Company bonus scheme, based on performance
- Contributory pension and life assurance
- Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts
- Training and development programmes to support your growth
We offer on‑the‑job training and opportunities to work towards recognised qualifications, including apprenticeships. At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Ready to Apply? If you’re passionate about delivering outstanding customer service and operational excellence, we’d love to hear from you. Apply today and be part of our success story!
Customer Operations Manager in Wales employer: Huws Gray Group.
Contact Detail:
Huws Gray Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Huws Gray. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Huws Gray’s values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for customer service and operational excellence.
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your operational experience and customer-focused mindset. We want to see how you’ve tackled challenges in the past!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and show us that you’re genuinely interested in joining the Huws Gray team.
We think you need these skills to ace Customer Operations Manager in Wales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Operations Manager role. Highlight your operational experience and customer-focused mindset to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional service and how your background aligns with our values at Huws Gray.
Showcase Your Team Spirit: We love a collaborative spirit! In your application, mention examples of how you’ve worked effectively in teams and built strong relationships with colleagues or stakeholders.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Huws Gray.
How to prepare for a job interview at Huws Gray Group.
✨Know Your Customer Operations
Familiarise yourself with the key responsibilities of a Customer Operations Manager. Understand how operational management, KPIs, and customer service excellence play a role in the company’s success. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with stakeholders in previous roles. Highlight your ability to collaborate with teams and resolve issues, as this is crucial for the position. Be ready to discuss specific instances where your relationship skills made a difference.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've tackled operational challenges or improved processes. Be prepared to share these stories during the interview, focusing on your approach and the positive outcomes. This will show that you can take ownership and drive improvements.
✨Align with Company Values
Research Huws Gray's values and mission. Be ready to discuss how your personal values align with theirs, especially regarding customer service and community support. This connection can set you apart as a candidate who truly fits into their culture.
