At a Glance
- Tasks: Assist customers, handle deliveries, and keep the yard safe and organised.
- Company: Join Huws Gray, a builders merchant with a supportive team culture.
- Benefits: Enjoy competitive pay, bonuses, discounts, and training opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Work outdoors, gain hands-on experience, and be part of a dynamic team.
- Qualifications: A positive attitude and willingness to learn; forklift licence is a bonus.
The predicted salary is between 22000 - 26000 £ per year.
We’re now looking for a Yard Customer Service Assistant to join the team at our Newmarket branch. If you enjoy working outdoors, being part of a practical team, and delivering excellent customer service, we’d love to hear from you.
What you’ll be doing:
- Helping customers find what they need – offering friendly, practical advice and sharing your knowledge of our products
- Handling deliveries – checking in goods, storing them safely and keeping everything organised
- Loading and unloading vehicles – working closely with the branch and driving teams to keep everything moving
- Looking after our yard – keeping it safe, tidy and secure for our customers and colleagues
We’re happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we’ll always listen with an open mind—and there’s no judgment in asking.
What you’ll bring:
We’re not expecting you to know it all from day one – that’s what we’re here for. We’ll give you the training and support to help you hit the ground running. What really matters is that you’ve got a great attitude and you’re ready to pitch in and be part of the team. Got a forklift licence? That’s a bonus – but it’s definitely not a dealbreaker.
What’s in it for you:
- A strong annual leave allowance, alongside your bank holidays
- Company bonus scheme, based on performance
- Contributory pension and life assurance
- Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts
- Training and development programmes to support your growth
We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships. At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Customer Service Assistant - Yard in Newmarket employer: Huws Gray Group.
At Huws Gray, we pride ourselves on being an excellent employer, offering a supportive work culture where every HGV Driver is valued as a vital part of our team. With local deliveries, flexible working options, and a strong focus on employee growth through training and development programmes, we ensure that our drivers not only enjoy their work but also have the opportunity to advance their skills and careers. Join us in making a difference in our communities while enjoying competitive benefits and a commitment to inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Yard in Newmarket
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huws Gray Group.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huws Gray Group. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Yard in Newmarket
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huws Gray Group.:Your cover letter is your chance to shine! Tell us why you want to work at Huws Gray Group. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huws Gray Group.!
How to prepare for a job interview at Huws Gray Group.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
