At a Glance
- Tasks: Manage customer operations and ensure top-notch service delivery.
- Company: Join Huws Gray, a trusted name in home improvement across the UK.
- Benefits: Enjoy competitive pay, bonuses, discounts, and generous leave.
- Other info: Opportunities for training, development, and career growth await you.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Strong operational skills and a customer-focused mindset required.
The predicted salary is between 29700 - 36300 £ per year.
- Customer Operations Manager
- Huws Gray- Step Up. Support the Team. Help Drive our Business Forward. Be Part of Something Bigger at Huws Gray.
Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the
Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre.
Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!
At Huws Gray Supply Chain Solutions, we pride ourselves on delivering exceptional service and operational excellence to our customers.
We’re looking for a Customer Operations Managerto join our team and take ownership of ensuring our customers receive the highest level of service.
As Customer Operations Manager, you’ll be responsible for the ongoing operational management of a portfolio of customers.
Working closely with Sales Relationship Managers, you’ll ensure contractual obligations are met, KPIs are delivered, and service expectations are exceeded.
This is a hands‑on role where you’ll take ownership of key operational tasks and drive improvements across the business.
What will you be doing?
- Maintain Customer Core and Van Stock profiles
- Ensure compliance with Health & Safety policies
- Deliver weekly and monthly operational tasks
- Develop and monitor KPIs to drive performance improvements
- Manage outstanding orders and stock with branch teams
- Coordinate new product requests with the Commercial team
- Build strong relationships with Branch Teams, Sales Relationship Managers, and senior stakeholders
- Resolve invoice queries and monitor outstanding debt
What will you need?
- Strong operational experience
- Customer-focused mindset
- Commercial awareness
- Ability to work collaboratively as part of a team
- Skilled at building relationships at a senior level
What’s in it for you
- A strong annual leave allowance, alongside your bank holidays
- Company bonus scheme, based on performance
- Contributory pensionand life assurance
- Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas
- Colleague discountacross our group brands
- Attraction and travel discounts
- Training and developmentprogrammes to support your growth
We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.
At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers.
We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.
If you need any adjustments to support you through the application or interview process, please let us know.
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Customer Operations Manager in London employer: Huws Gray Group.
Huws Gray Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the North East. With a strong focus on employee development and performance, you will have access to numerous growth opportunities while working in a supportive environment that values customer experience and teamwork. Join us to be part of a thriving organisation that champions your professional journey and fosters meaningful partnerships across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Huws Gray Group.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Huws Gray Group. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Huws Gray Group.:Your cover letter is your chance to shine! Tell us why you want to work at Huws Gray Group. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Huws Gray Group.!
How to prepare for a job interview at Huws Gray Group.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
