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- Tasks: Lead a team to resolve technical issues and enhance IT support services.
- Company: A top building materials supplier in Wales with a focus on service excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in IT service delivery.
- Qualifications: Proven IT support experience, supervisory skills, and knowledge of ITIL principles.
- Other info: Full UK Driver's license required for site installations.
The predicted salary is between 36000 - 60000 £ per year.
A leading building materials supplier in Wales is seeking a Senior IT Support Analyst to join their team in Llangefni. You will act as a key point of escalation for technical issues and assist in managing a small team of IT Support Analysts. The role involves ensuring high-quality service delivery and continuous improvement within the IT support function.
Candidates should have proven experience in IT support, ideally at a supervisory level, and a good understanding of ITIL principles. A full UK Driver's license is required for site installations.
Senior IT Support Lead – Drive Service Excellence in Llangefni employer: Huws Gray Group.
Contact Detail:
Huws Gray Group. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Lead – Drive Service Excellence in Llangefni
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about openings at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL principles and service delivery strategies. We want you to showcase your expertise and how you can drive service excellence in the role. Practice common interview questions and think of examples from your past experiences that highlight your leadership skills.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and culture will help you tailor your responses during the interview. Plus, it shows that you’re genuinely interested in being part of their team, which always scores points.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, get your CV polished and hit that apply button!
We think you need these skills to ace Senior IT Support Lead – Drive Service Excellence in Llangefni
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, especially any supervisory roles. We want to see how you've driven service excellence in your previous positions, so don’t hold back on those achievements!
Showcase Your ITIL Knowledge: Since a good understanding of ITIL principles is key for this role, be sure to mention any relevant certifications or experiences. We love seeing candidates who can demonstrate their knowledge and how it’s been applied in real-world scenarios.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior IT Support Lead role. Share specific examples of how you've managed teams and improved service delivery in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Huws Gray Group.
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Understanding these principles will not only help you answer questions confidently but also demonstrate your commitment to service excellence, which is key for this role.
✨Showcase Your Leadership Skills
Since you'll be managing a small team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully led a team or resolved conflicts, as this will highlight your capability to drive service excellence.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Brush up on common IT support issues and think through how you would approach solving them. This will show that you're not just knowledgeable but also practical in your problem-solving approach.
✨Demonstrate Your Commitment to Continuous Improvement
Be ready to talk about how you've contributed to improving IT support processes in your previous roles. Share specific examples of initiatives you've taken that led to better service delivery, as this aligns perfectly with the company's focus on continuous improvement.
