Customer Operations Manager – Huws Gray- Step Up. Support the Team. Help Drive our Business Forward. Be Part of Something Bigger at Huws Gray.
Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group– home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – we couldn’t do it without our people and that’s where you come in!
At Huws Gray Supply Chain Solutions, we pride ourselves on delivering exceptional service and operational excellence to our customers. We’re looking for a Customer Operations Managerto join our team and take ownership of ensuring our customers receive the highest level of service.
As Customer Operations Manager, you’ll be responsible for the ongoing operational management of a portfolio of customers. Working closely with Sales Relationship Managers, you’ll ensure contractual obligations are met, KPIs are delivered, and service expectations are exceeded. This is a hands‑on role where you’ll take ownership of key operational tasks and drive improvements across the business.
What will you be doing?
- Maintain Customer Core and Van Stock profiles
- Ensure compliance with Health & Safety policies
- Deliver weekly and monthly operational tasks
- Develop and monitor KPIs to drive performance improvements
- Manage outstanding orders and stock with branch teams
- Coordinate new product requests with the Commercial team
- Build strong relationships with Branch Teams, Sales Relationship Managers, and senior stakeholders
- Resolve invoice queries and monitor outstanding debt
What will you need?
Strong operational experience
- Customer-focused mindset
- Commercial awareness
- Ability to work collaboratively as part of a team
- Skilled at building relationships at a senior level
What’s in it for you:
- A strong annual leave allowance, alongside your bank holidays
- Company bonus scheme,based on performance
- Contributory pensionand life assurance
- Discounts onhigh street retailers, supermarkets, restaurants, gyms and cinemas
- Colleague discountacross our group brands
- Attraction and travel discounts
- Training and developmentprogrammes to support your growth
We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.
At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.
If you need any adjustments to support you through the application or interview process, please let us know.
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Customer Operations Manager employer: Huws Gray Group.
Huws Gray Group is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in the North East. With a strong focus on employee development and performance, you will have access to numerous growth opportunities while working in a supportive environment that values customer experience and teamwork. Join us to be part of a thriving organisation that champions your professional journey and fosters meaningful partnerships across various sectors.
