At a Glance
- Tasks: Support the Branch Manager and lead the team to drive branch success.
- Company: Join Huws Gray, a trusted name in home improvement and building supplies.
- Benefits: Enjoy 31 days of holiday, bonuses, discounts, and training opportunities.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Customer-facing experience and a positive attitude are key; training provided.
The predicted salary is between 30000 - 40000 £ per year.
Step Up. Support the Team. Help Drive the Branch Forward. Be Part of Something Bigger at Huws Gray.
Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating – and that success is built on the dedication of our people.
We’re now looking for an Assistant Branch Manager to join the team at our Queensferry branch. This is a key operational role, supporting the Branch Manager and helping ensure the branch runs safely, smoothly, and to a high standard every day.
What you’ll be doing:
- Supporting the Branch Manager in the day-to-day running of the branch
- Acting as the main point of contact and leading the branch when the Branch Manager is away
- Leading by example to deliver high standards of customer service
- Making sure branch procedures, systems, and ways of working are followed
- Being a visible role model for health, safety, and compliance
- Supporting, coaching, and motivating colleagues
- Helping build strong customer relationships and resolving issues professionally
- Taking practical action to support branch performance, efficiency, and profitability
What you’ll bring:
- You don’t need to tick every box - if you’ve got the right attitude and are ready to step up, we want to hear from you.
- Experience in a customer-facing, operational, or sales environment
- Confidence to support and lead a team on a day-to-day basis
- A hands-on approach and a strong focus on standards and safety
- Good communication skills and the ability to stay calm under pressure
- A willingness to support others and take responsibility when needed
- Previous experience in a builders’ merchant or a supervisory role is an advantage, but it’s not essential - we’ll support you with the training you need to succeed.
Flexible working
We’re happy to explore flexible working options. Feel free to talk to us about this during the interview process. While we may not be able to meet every request, we’ll always listen with an open mind - and there’s no judgement in asking.
What’s in it for you:
- 23 days’ holiday, plus bank holidays (31 days per year)
- Company bonus scheme, based on performance
- Contributory pension and life assurance
- Discounts on high street retailers, supermarkets, restaurants, gyms, and cinemas
- Colleague discount across our group brands
- Attraction and travel discounts
- Training and development programmes to support your growth
- We offer on-the-job training and opportunities to work towards recognised qualifications, including apprenticeships.
At Huws Gray, we believe a diverse and inclusive workforce makes us stronger, smarter, and better at serving our customers. We’re proud to be an equal opportunities employer and are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road, or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know.
Assistant Branch Manager — Lead the Team, Drive Growth employer: Huws Gray Group.
At Huws Gray, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member's contribution. As an Assistant Branch Manager at our Queensferry branch, you'll enjoy competitive benefits including 31 days of holiday, a performance-based bonus scheme, and opportunities for professional development through training and recognised qualifications. Join us to be part of a dedicated team that not only drives growth but also fosters strong community relationships and prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Branch Manager — Lead the Team, Drive Growth
✨Tip Number 1
Get to know the company inside out! Research Huws Gray, their values, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and ready to step up.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in customer service and how you can lead a team. We want to hear how you can help drive the branch forward, so make it personal and relatable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've resolved issues or improved processes in previous roles. This will demonstrate your hands-on approach and ability to support branch performance.
✨Tip Number 4
Don’t forget to ask questions during the interview! It shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to see if Huws Gray is the right fit for you too.
We think you need these skills to ace Assistant Branch Manager — Lead the Team, Drive Growth
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Assistant Branch Manager role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your key points effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Huws Gray Group.
✨Know the Company Inside Out
Before your interview, take some time to research Huws Gray and its various brands. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Branch Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully motivated colleagues or resolved conflicts. This will highlight your readiness for the role and your hands-on approach.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've delivered high standards in previous positions. Think of specific instances where you went above and beyond for a customer, as this will illustrate your commitment to building strong relationships.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the branch's operations, team dynamics, and growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the branch's success.
