Sales and Marketing Operations Support

Sales and Marketing Operations Support

Full time, Permanent

Salary range: £25,000-£30,000

Location: Dundee Technology Park

In Home Displays Ltd. (IHDL) are a leading company supplying smart home display products, helping consumers better understand their energy usage and take positive action to reduce their energy bills.

Due to expansion and exciting new business opportunities, we are now looking for a flexible, reliable team member to help manage our website and B2C and B2B2C product fulfilment from our premises in Dundee.

The successful candidate will be keen to learn and able to work accurately with limited supervision.

The position will entail working with our Business Development Director to:

• Manage our retail offer, with responsibility for fulfilment of our direct to customer orders in the warehouse and supporting customer enquiries

• Provide retail customer support, customer service support and follow up and troubleshooting

• Ensure our website is up to date, liaising with our website developer to ensure the site is fresh, content is updated regularly and support new product launches.

• Deliver content management and blogs/social media

• Perform other duties as required

Skills required:

• Excellent Microsoft Office and general computer skills, ie Word, Outlook, Excel, Adobe Acrobat

• Excellent standard of English and good interpersonal skills

• Marketing and website knowledge

• Customer service experience

• Internal sales experience

• Good time management and administrative skills

• Able to work independently

• People management skills

• Willing to learn and open to feedback and development