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- Tasks: Manage service workflows and ensure timely resolution of customer issues.
- Company: Hutchi, a leader in sustainable integrated technologies.
- Benefits: Join a supportive team with opportunities for growth and impact.
- Other info: Dynamic role with a focus on continuous improvement and innovation.
- Why this job: Make a real difference in customer satisfaction and service delivery.
- Qualifications: Experience in service delivery and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
We’re looking for a proactive Asset & Service Manager to join our Service & Support team. In this key role, you’ll manage daily service workflows, ensure timely resolution of jobs, maintain strong customer relationships, and oversee the full lifecycle of customer assets across the estate.
About Hutchi: At Hutchi, by Hutchison Technologies, we design and build sustainable, integrated technologies that make spaces work for people. We engineer audio, visual, lighting, automation, networking, and access control solutions that deliver immersive and exceptional customer experiences across fitness, leisure, hospitality, public sector, and commercial environments. Guided by innovation, integrity, collaboration, sustainability, and adaptability, our purpose is simple: technology made for people.
Key responsibilities
- Coordinate and monitor all service jobs to meet SLA targets.
- Provide clear reporting on service performance, trends, and activity.
- Act as a main point of contact for escalations, customer updates, and service calls.
- Own end‑to‑end resolution of service issues, including complaint handling.
- Maintain accurate asset records and support lifecycle planning.
- Drive continuous improvement across service delivery and customer experience.
What You’ll Bring
- Experience in service delivery (ideally IT, technology, or managed services).
- Strong data accuracy and reporting capability.
- Confident communication and stakeholder management skills.
- Ability to resolve complex issues and manage multiple priorities effectively.
Why Join Us?
You’ll be part of a supportive, high‑performing team committed to delivering exceptional service. Your work will have a visible impact on customer satisfaction, operational success, and the continuous development of our service offering.
Application Process
Ready to take on this exciting challenge? Please apply through our careers page and join us in delivering exceptional solutions for our customers.
Asset & Service Manager in Dundee employer: Hutchison Technologies
Contact Detail:
Hutchison Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Asset & Service Manager in Dundee
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As an Asset & Service Manager, you'll need to convey complex information clearly. Role-play common interview questions with a friend or use online resources to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Hutchi and ready to contribute to our mission of delivering exceptional customer experiences.
We think you need these skills to ace Asset & Service Manager in Dundee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Asset & Service Manager role. Highlight your service delivery experience and any relevant achievements to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Hutchi. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves a lot of stakeholder management, make sure to demonstrate your confident communication style in your application. We want to see how you handle complex issues and keep customers updated!
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hutchison Technologies
✨Know Your Stuff
Make sure you understand the ins and outs of asset management and service delivery. Brush up on relevant technologies and be ready to discuss how your experience aligns with the role at Hutchi. This shows you're not just interested, but also knowledgeable.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Think about specific situations where you managed multiple priorities or improved service delivery. This will demonstrate your ability to handle the challenges of the Asset & Service Manager position.
✨Communicate Clearly
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle escalations and customer updates, as well as how you maintain relationships with stakeholders.
✨Emphasise Continuous Improvement
Hutchi values innovation and adaptability, so come ready to discuss how you've driven continuous improvement in your past roles. Share specific examples of how you've enhanced service delivery or customer experience, showing that you're proactive and forward-thinking.