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- Tasks: Join our team as an IT Support Technician, tackling system monitoring and providing top-notch support.
- Company: Be part of Hutchison Ports, the UK's largest deep-water port, committed to inclusivity and community.
- Benefits: Enjoy shift pay, flexible working opportunities, and access to leadership and mentoring programmes.
- Why this job: This role offers hands-on experience in IT operations with a supportive and diverse work culture.
- Qualifications: Self-motivation and accountability are key; previous IT support experience is a plus.
- Other info: This is an on-site position with regular shifts, including nights and weekends.
The predicted salary is between 30000 - 42000 £ per year.
IT Support Technician
With ongoing growth and development, an exciting opportunity has arisen within the Port of Felixstowe, the UK’s largest deep-water port, for a Shift-Based IT Support Technician to join our dynamic Information Systems Department (ISD).
Reporting to the IT Service Desk Manager, you will play a key role in IT operations, including proactive system monitoring, responding to alerts, and taking early action to prevent service disruptions. Your ability to balance reactive support with proactive operational awareness will be key to maintaining system stability and performance. You will also be expected to provide first and second line support in person, by phone, and via email. You’ll ensure incidents and requests are logged, prioritised, and resolved in line with service level agreements (SLAs), escalating where necessary and assigning to the appropriate teams.
As the role involves working regular shifts without direct supervision, a high level of self-motivation, accountability, and independent decision-making is essential.
Please note: This is an on-site position that requires working on a shift basis, including some nights and weekends. Additional shift pay will be provided.
Please take a look at our applicant pack, and job description below for a full description of the role, as well as the full requirements.
Our recruitment process involves the redaction of each candidate’s identifiable information, leaving their skills, experience and answers to the competency questions to be assessed.
Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have recently been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
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Information Technology Support Technician employer: Hutchison Ports (UK)
Contact Detail:
Hutchison Ports (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and systems used at the Port of Felixstowe. Research their IT infrastructure and any tools they might be using, as this knowledge will help you stand out during interviews.
✨Tip Number 2
Demonstrate your ability to work independently by preparing examples of past experiences where you successfully managed tasks without supervision. This will show that you can thrive in a shift-based role.
✨Tip Number 3
Highlight your customer service skills, especially in handling first and second line support. Be ready to discuss how you've effectively resolved issues for users in previous roles.
✨Tip Number 4
Prepare for questions about your approach to proactive system monitoring and incident management. Think of specific scenarios where you prevented service disruptions or improved system performance.
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the IT Support Technician position. Highlight your relevant experience in system monitoring, incident management, and customer support.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your ability to provide first and second line support, as well as your experience with proactive operational awareness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and how your skills match the role. Mention your self-motivation and ability to work independently, as these are crucial for the shift-based nature of the job.
Prepare for Competency Questions: Anticipate competency questions related to IT support and problem-solving. Prepare examples from your past experiences that demonstrate your ability to handle incidents, prioritise tasks, and work under pressure.
How to prepare for a job interview at Hutchison Ports (UK)
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an IT Support Technician. Be prepared to discuss how your skills and experiences align with the proactive system monitoring and support tasks mentioned.
✨Showcase Problem-Solving Skills
During the interview, be ready to provide examples of how you've successfully resolved IT issues in the past. Highlight your ability to balance reactive support with proactive measures to prevent service disruptions.
✨Demonstrate Self-Motivation
Since this role requires working independently on shifts, emphasise your self-motivation and accountability. Share instances where you've taken initiative or made independent decisions in previous roles.
✨Familiarise Yourself with SLAs
Understanding Service Level Agreements (SLAs) is crucial for this position. Be prepared to discuss how you would prioritise incidents and requests in line with SLAs, and how you would escalate issues when necessary.