Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support, monitor systems, and resolve incidents to keep operations running smoothly.
- Company: Join Hutchison Ports UK, the largest deep-water port in the UK, with a focus on inclusivity.
- Benefits: Enjoy competitive pay, shift bonuses, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in IT operations at a major port.
- Qualifications: Self-motivated individuals with IT support experience and strong problem-solving skills.
- Other info: Flexible working opportunities and a supportive community environment await you.
The predicted salary is between 30000 - 42000 £ per year.
With ongoing growth and development, an exciting opportunity has arisen within the Port of Felixstowe, the UK’s largest deep-water port, for a Shift-Based IT Support Technician to join our dynamic Information Systems Department (ISD). Reporting to the IT Service Desk Manager, you will play a key role in IT operations, including proactive system monitoring, responding to alerts, and taking early action to prevent service disruptions.
Your ability to balance reactive support with proactive operational awareness will be key to maintaining system stability and performance. You will also be expected to provide first and second line support in person, by phone, and via email. You’ll ensure incidents and requests are logged, prioritised, and resolved in line with service level agreements (SLAs), escalating where necessary and assigning to the appropriate teams.
As the role involves working regular shifts without direct supervision, a high level of self‑motivation, accountability, and independent decision‑making is essential. Please note: This is an on‑site position that requires working on a shift basis, including some nights and weekends. Additional shift pay will be provided.
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have been awarded Chartered status by Women In Maritime. We have our own Women’s Network, offer leadership, mentoring and role specific training.
IT Support Technician (Shift) in Felixstowe employer: Hutchison Ports (UK)
Contact Detail:
Hutchison Ports (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (Shift) in Felixstowe
✨Tip Number 1
Get to know the company! Research Hutchison Ports and understand their values, culture, and what they’re looking for in an IT Support Technician. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support and think about how your past experiences align with the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to discuss specific examples of how you've tackled IT issues in the past. Highlight your proactive approach to preventing service disruptions, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you on their radar.
We think you need these skills to ace IT Support Technician (Shift) in Felixstowe
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in an IT Support Technician. Make sure you understand the key responsibilities and required skills so you can tailor your application accordingly.
Show Off Your Relevant Experience: When filling out your application, highlight any experience that relates directly to the role. Whether it’s previous IT support roles or relevant projects, we want to see how your background makes you a great fit for our team at the Port of Felixstowe.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to submit your application through our website by the deadline! This ensures your application is processed correctly and gives us all the info we need to assess your fit for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hutchison Ports (UK)
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common issues, troubleshooting techniques, and the specific systems used by the company. This will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved IT issues in the past. Think about situations where you had to balance reactive support with proactive measures. This will highlight your ability to maintain system stability and performance, which is crucial for the role.
✨Demonstrate Self-Motivation
Since this role requires working independently, be ready to discuss how you manage your time and stay motivated during shifts. Share experiences where you've taken initiative or made decisions without direct supervision to show that you can thrive in this environment.
✨Understand the Company Culture
Research Hutchison Ports UK and their commitment to inclusivity and community. Be prepared to discuss how your values align with theirs, especially regarding teamwork and support. This will show that you're not just a fit for the role, but also for the company culture.
