At a Glance
- Tasks: Manage customer accounts and ensure timely collection of payments.
- Company: Join Hutchison Ports UK, a leader in the maritime industry.
- Benefits: Full-time role with competitive pay and opportunities for professional growth.
- Other info: Inclusive workplace with flexible working options and career development opportunities.
- Why this job: Be part of a supportive team making a real impact in finance.
- Qualifications: Strong communication skills and experience in finance or credit control.
The predicted salary is between 28800 - 48000 £ per year.
Hutchison Ports – Port of Felixstowe
The UK’s largest deep‑water container port and a key gateway for global trade. We are currently looking for a Credit Controller to join our Finance team, playing a key role in managing customer accounts and supporting the effective collection of revenue across the business.
This role focuses on the collection, control and administration of monies owed to the Company, ensuring that customer accounts are managed in line with credit policy and financial controls. You will be responsible for monitoring outstanding debt, allocating payments, resolving queries and maintaining accurate account records to support strong financial governance.
Working as part of the Accounts Receivable team, you will liaise daily with both internal stakeholders and external customers, helping to ensure prompt payment, minimise risk and maintain positive customer relationships.
Our Benefits – Rewarding the people who keep our port moving
We offer a strong, reliable benefits package designed to support your financial security, wellbeing and long term development:
- Life Assurance: 14× annual salary for pension scheme members (4× for non-members)
- Annual profit share bonus and performance related bonus
- Employee Assistance Programme (EAP): confidential counselling, stress & anxiety support, financial wellbeing guidance, plus access to our Wellbeing Hub
- On site Occupational Health Team and wellbeing support
Time, Flexibility & Community
- Paid leave, enhanced sick pay terms, and family friendly policies
- Volunteering days supporting our local community
- Perkbox retail discounts, wellbeing content and savings across hundreds of brands
Growth & Development
- Access to development pathways, accredited training, and career progression opportunities across our port network
Role Overview
Key responsibilities
- Process and allocate customer payments, ensuring accuracy across finance systems.
- Monitor customer accounts, identifying outstanding debt and changes in payment behaviour, and taking appropriate action.
- Manage debt collection processes in line with agreed credit terms, escalating where necessary to minimise risk.
- Liaise with customers to resolve invoice queries and disputes, working with internal teams to achieve prompt resolution.
- Maintain accurate account records, ensuring all transactions and communications are recorded.
- Prepare regular debt reports and cash flow summaries for management.
- Process Direct Debit collections and manage any rejections or related queries.
- Support audits and contribute to administration and process improvement activities.
- Ensure compliance with financial policies, procedures and controls.
What you need
- Experience within a Credit Control or Accounts Receivable environment.
- Experience working with computerised finance systems (Oracle Fusion desirable).
- Strong numerical skills and attention to detail.
- Ability to manage high volumes of data and work accurately to deadlines.
- Good communication skills, with the ability to engage professionally with customers and colleagues.
- Proactive approach to problem‑solving and decision‑making.
- GCSEs (or equivalent) including English and Maths.
- Relevant professional qualification (or working towards) desirable.
Shifts & Pay
- Basic salary: Starting salary of £30,232
- Hours: 37.5hrs per week – Monday to Friday
Inclusion & Community
We are committed to creating an inclusive, welcoming workplace where everyone can thrive. We celebrate individual differences and believe that embracing diversity drives innovation, creativity, and stronger collaboration across our teams.
We consider all qualified applicants and encourage open conversations about flexible working. We are proud to hold Chartered Status from Women in Maritime. Our dedicated Diversity & Inclusion committee supports a range of employee networks, including our Women’s Network, PRIDE, Early Careers, Veterans & Reserves, Disability, and Culture groups.
Credit Controller in Felixstowe employer: Hutchison Ports (UK)
Hutchison Ports – Port of Felixstowe is an excellent employer that values its Finance team, offering a collaborative work culture where employees are encouraged to grow and develop their skills. With a focus on strong financial governance, the company provides opportunities for professional advancement and fosters a supportive environment that prioritises employee well-being and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Felixstowe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hutchison Ports UK. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to credit control and finance. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your communication skills! Since the role involves daily communication with internal and external contacts, be ready to demonstrate how you effectively manage relationships. Share examples of how you've successfully resolved issues or collected payments in the past.
✨Tip Number 4
Apply through our website! Make sure to complete your online application by the deadline. Highlight your relevant skills and experiences clearly. Remember, we want to see the best version of you, so don’t hold back on showcasing what you can bring to the table!
We think you need these skills to ace Credit Controller in Felixstowe
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. We want you to understand what we're looking for in a Credit Controller, so take note of the key responsibilities and required skills.
Showcase Your Relevant Experience:When filling out your application, highlight your experience that relates directly to the role. We’re keen to see how your past roles have prepared you for managing customer accounts and handling financial reporting.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your answers are easy to understand. This will help us see your skills and experience shine through!
Apply Through Our Website:Don’t forget to submit your application through our website by the deadline! This is the best way for us to receive your details and ensure they get to the right people in our hiring team.
How to prepare for a job interview at Hutchison Ports (UK)
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on key financial metrics and reporting techniques relevant to the role. Being able to discuss your experience with managing customer accounts and collecting payments will show you're ready for the job.
✨Research Hutchison Ports
Familiarise yourself with Hutchison Ports UK and their operations at the Port of Felixstowe. Understanding their business model and values will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Competency Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific examples from your past experiences where you've successfully managed customer accounts or resolved payment issues, and be ready to share them.
✨Show Your Communication Skills
Since the role involves daily communication with internal and external contacts, highlight your communication skills. Be prepared to discuss how you build relationships with clients and colleagues, and how you ensure clear and effective communication in your work.
