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- Tasks: Lead continuous improvement in container operations and support performance and safety standards.
- Company: Hutchison Ports, the UK's largest deep-water container port.
- Benefits: Competitive salary, pension contributions, health support, and family-friendly policies.
- Why this job: Make a real impact in global trade while developing your career in a dynamic environment.
- Qualifications: Degree level education or equivalent experience in operations, with critical thinking skills.
- Other info: Inclusive workplace with opportunities for growth and community involvement.
The predicted salary is between 48700 - 64800 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Location: Felixstowe
Division: Container Division
Salary: Up to £64,765 per annum depending on skills and experience
Join the team that keeps Britain moving. Hutchison Ports - Port of Felixstowe is the UK's largest deep-water container port and a major gateway for global trade. As an Operations Support Manager, you will work alongside our Operations Managers to lead and oversee continuous improvement across all operational areas.
Our Benefits - Rewarding the people who keep our port moving
- Competitive pension: 8% employer contribution (min 4% employee)
- Life Assurance: 14× annual salary for pension scheme members (4× for non-members)
- Annual profit share bonus and performance-related bonus
- Employee Assistance Programme (EAP): confidential counselling, stress & anxiety support, financial wellbeing guidance, plus access to our Wellbeing Hub
- On-site Occupational Health Team and wellbeing support
- Paid leave, enhanced sick pay terms, and family-friendly policies
- Volunteering days supporting our local community
- Perkbox retail discounts, wellbeing content and savings across hundreds of brands
- Access to development pathways, accredited training, and career progression opportunities across our port network
Role Overview
The Operations Support Manager drives continuous improvement across container operations by developing processes, leading change initiatives, and supporting performance, safety, and compliance standards.
Key responsibilities
- Design and build projects that continuously improve operations performance and behaviours within the 4-shift system and Delivery function; use appropriate data to identify priorities for such activities and make recommendations accordingly.
- Deliver unambiguous and authentic safety leadership to your Team and/or colleagues, based on the HPUK Leadership guide, ensuring that the moral, legal and financial case for safety, the vision to tackle issues and the department/shift safety plan is communicated, understood and embedded in business as usual.
- Support and challenge the operation teams to deliver against standards; drive a consistent approach to the use of performance standards across operations educating the teams on operational performance measures e.g., HR, Health & Safety or quality control metrics.
- Maintain strong links with the shift teams ensuring that, where required, clear communication is maintained on their current and planned activities; prepare communications materials for activities and projects as appropriate.
What you need
- Educated to Degree level or with equivalent experience in an Operational environment.
- Experienced in container operations or similar logistics or maritime operating environment.
- Critical thinking, experience of working with company policies, codes of practice and operating procedures.
- Ability to work within an environment that changes at a fast pace.
- Be a self-starter who can work under own direction.
Shifts & Pay
Basic salary: £64,765
Hours: 37.5 hours per week
Inclusion & Community
We're proud to be a Women in Maritime Chartered employer and support diversity through active colleague networks in Gender, Cultural, LGBTQIA+ and Wellbeing. We also welcome discussions around flexible working, where operationally suitable.
The Recruitment Process - What is involved?
Our recruitment process has been designed for you to easily apply and highlight the best of your skills, expertise and personal attributes. We want you to be prepared, confident and the best version of you for this role.
- Apply online by 22nd March 2026 - share your relevant experience and transferable skills.
- Anonymous shortlisting - all identifiable details are removed before hiring managers review applications.
- Interview & task - scenario-based activity + competency interview.
- Outcome - we aim to update all candidates as soon as possible following.
Hutchison Ports UK is able to sponsor skilled worker visas in cases where the role fits the requirements set out by the UK government. Please refer to the government website to understand the requirements needed. In cases where a post-study visa is used initially, it may be the case that the skilled worker visa requirements will not be met once this visa has expired.
Hutchison Ports is committed to creating and developing an inclusive work environment with a diverse workforce. We will consider all qualified applicants and encourage discussion about flexible working opportunities. We offer a supportive, community environment and have been awarded Chartered status by Women In Maritime. We have our own Women's Network, offer leadership, mentoring and role specific training.
Apply today. Bring your commitment, teamwork and drive - and we'll give you a career, not just a job.
1120 - Operations Support Manager in Felixstowe employer: Hutchison Ports UK Port of Felixstowe
Contact Detail:
Hutchison Ports UK Port of Felixstowe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1120 - Operations Support Manager in Felixstowe
✨Tip Number 1
Get to know the company inside out! Research Hutchison Ports and their operations. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Operations Support Manager position.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you'd handle real-life challenges in operations support. Practising your responses will help you feel more confident and articulate during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hutchison Ports team!
We think you need these skills to ace 1120 - Operations Support Manager in Felixstowe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Support Manager role. Highlight your relevant experience in container operations and any continuous improvement initiatives you've led. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to quantify your success. This helps us understand the value you can bring to our team.
Be Authentic: When writing your application, let your personality shine through! We appreciate authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for operations and how you can contribute to our mission.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application is seen by the right people and helps us keep track of all candidates efficiently. We can't wait to hear from you!
How to prepare for a job interview at Hutchison Ports UK Port of Felixstowe
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of container operations and logistics. Familiarise yourself with the latest trends and challenges in the industry, especially those relevant to Hutchison Ports. This will not only show your passion but also help you engage in meaningful discussions during the interview.
✨Prepare for Scenario-Based Questions
Given that the interview includes scenario-based activities, think about potential challenges you might face as an Operations Support Manager. Prepare examples from your past experiences where you've successfully led change initiatives or improved operational performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Safety Leadership
Safety is a key focus for this role, so be ready to discuss how you've prioritised safety in previous positions. Share specific instances where you’ve implemented safety measures or led teams in adhering to safety standards. This will demonstrate your alignment with the company's values and your capability to lead authentically.
✨Showcase Your Communication Skills
Strong communication is vital for maintaining links with shift teams and ensuring clarity in operations. Be prepared to discuss how you've effectively communicated project goals or changes in the past. Highlight any experience you have in preparing communication materials or leading team briefings, as this will resonate well with the interviewers.