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For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve technical issues in a fast-paced environment.
- Company: Join Hutchison Technologies, a leader in AV and Lighting Solutions for the Health and Leisure Industry.
- Benefits: Enjoy a competitive salary, 32 days holiday, and a company pension scheme.
- Other info: Great opportunity for growth and learning in a dynamic tech environment.
- Why this job: Be part of an innovative team that values your skills and passion for technology.
- Qualifications: IT qualification and knowledge of IP telecoms; customer service experience is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Are you a remarkable person looking to join an innovative technology company that is really going somewhere? Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate about building great relationships, and who enjoy collaborating in an environment that challenges the status quo.
About Us
Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading provider of AV and Lighting Solutions to the Health and Leisure Industry. Over the past 20 years we’ve built an impressive customer portfolio and reputation as the market leader within our sector.
The Opportunity
As Service Support Representative (Technical) your role will coordinate excellent customer service coordinating the prompt resolution of customer support requests, incidents or tickets. Supporting a Remote and first fix culture. Confident in your technical understanding you will escalate tickets, when appropriate, to the next level of technical support to ensure timely resolution. With a high level of attention to detail you will log calls, keep customers fully informed, maintain service desk data and customer portals, undertake remote system fault finding and analysis. Manage routine software updates and roll-outs. A keen learner you will be an active participant in training sessions and share knowledge with your team members via the maintenance and updating of the knowledge base. You will support your own and team learning by identifying the need for creating and implementing technical documentation and user guides as required. As a small team, we ask you to take your share of the customer calls and emails on a rotational shift pattern. These are based over three shift patterns between the hours of 07:00 and 19:00 Monday - Friday (40 hours per week) and will include a one in four "on call" week where you will be requested to be available later into the evening and over the weekend.
What You’ll Need
You’ll hold an IT qualification and be knowledgeable on IP telecoms and data networks. If you have a personal interest in Audio Visual this would be advantageous. Our customers are hugely important to us so we’d love for you to share with us your positive experience within a customer service/helpdesk environment. This is a fast-paced role and needs a positive, effective and clear communicator, someone with a sense of strong team participation and a real determination to deliver prompt customer support resolution. You will be comfortable within a fast-paced environment. Analytical and methodical you have a calm and approachable manner that encourages creative team problem solving. We recognise you may not have full experience across all the areas that we need, and we are happy to encourage keen, quick learners who have some if not all of the skills we need to apply.
Nice to have - tell us if you have experience in any of the below:
- Multiple technology systems
- Digital software systems
- Access control systems
- Fault-finding commercial Audio, Visual & Feature Effect Lighting Systems
- Programming language (e.g. Javascript, C# / VB.net, Etc.)
- Remote support using Teamviewer (or similar)
- PC (Windows) Networking, checking/setting IP addresses, subnet, gateway
- Creation of simple technical schematics for inclusion in Knowledge base.
What We Offer In Return
- A competitive salary
- Opportunity for development
- Defined Contribution Company Pension Scheme
- 32 days paid holiday
Application Process
Ready to take on this exciting challenge? Please apply through our careers page and join us in delivering exceptional solutions for our customers!
Service and Support Representative (Technical) in Dundee employer: Hutchi
Contact Detail:
Hutchi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Support Representative (Technical) in Dundee
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hutchison Technologies. Understand their products and services, especially in AV and Lighting Solutions. This will help you connect your skills to what they do and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Service Support Representative, you'll need to be clear and effective in your communication. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your tech knowledge! Brush up on your understanding of IP telecoms and data networks. If you have any experience with audio-visual systems, make sure to highlight that during your discussions. It’s all about showcasing how you can contribute to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our innovative team at Hutchison Technologies. Let’s get you started on this exciting journey!
We think you need these skills to ace Service and Support Representative (Technical) in Dundee
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your interest in tech, especially in areas like AV and lighting solutions.
Highlight Customer Service Experience: Since this role is all about providing top-notch customer support, make sure to include examples of your previous customer service experience. Talk about how you resolved issues and built relationships with customers – we love to see that!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Hutchi
✨Know Your Tech
Brush up on your knowledge of IP telecoms and data networks. Be ready to discuss any relevant experience you have with audio-visual technology, as this could set you apart from other candidates.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate clearly and effectively, as well as your commitment to providing excellent service.
✨Demonstrate Team Spirit
Since this role involves working closely with a small team, be prepared to talk about your experiences in collaborative environments. Share instances where you contributed to team problem-solving or supported your colleagues.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess your ability to handle pressure and manage multiple tasks. Think of examples where you've thrived in a fast-paced setting and how you maintained a calm and methodical approach.