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For Companies At a Glance
- Tasks: Provide top-notch customer support and resolve technical issues in a fast-paced environment.
- Company: Join Hutchison Technologies, a leading innovator in AV and Lighting Solutions.
- Benefits: Enjoy a competitive salary, 32 days holiday, and a pension scheme.
- Why this job: Be part of a dynamic team that values creativity and collaboration.
- Qualifications: IT qualification and knowledge of IP telecoms; customer service experience is a plus.
- Other info: Great opportunity for growth and learning in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you a remarkable person looking to join an innovative technology company that is really going somewhere? Hutchison Technologies is searching for exceptional people with outstanding skills to join our talented and committed team. We want people who have an interest in technology, who are passionate about building great relationships, and who enjoy collaborating in an environment that challenges the status quo.
About Us
Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading provider of AV and Lighting Solutions to the Health and Leisure Industry. Over the past 20 years we’ve built an impressive customer portfolio and reputation as the market leader within our sector.
The Opportunity
As Service Support Representative (Technical) your role will coordinate excellent customer service coordinating the prompt resolution of customer support requests, incidents or tickets. Supporting a Remote and first fix culture. Confident in your technical understanding you will escalate tickets, when appropriate, to the next level of technical support to ensure timely resolution.
With a high level of attention to detail you will log calls, keep customers fully informed, maintain service desk data and customer portals, undertake remote system fault finding and analysis. Manage routine software updates and roll-outs.
A keen learner you will be an active participant in training sessions and share knowledge with your team members via the maintenance and updating of the knowledge base. You will support your own and team learning by identifying the need for creating and implementing technical documentation and user guides as required.
As a small team, we ask you to take your share of the customer calls and emails on a rotational shift pattern. These are based over three shift patterns between the hours of 07:00 and 19:00 Monday - Friday (40 hours per week) and will include a one in four "on call" week where you will be requested to be available later into the evening and over the weekend.
What You’ll Need
- You’ll hold an IT qualification and be knowledgeable on IP telecoms and data networks.
- If you have a personal interest in Audio Visual this would be advantageous.
- Our customers are hugely important to us so we’d love for you to share with us your positive experience within a customer service/helpdesk environment.
- This is a fast-paced role and needs a positive, effective and clear communicator, someone with a sense of strong team participation and a real determination to deliver prompt customer support resolution.
- You will be comfortable within a fast-paced environment. Analytical and methodical you have a calm and approachable manner that encourages creative team problem solving.
- We recognise you may not have full experience across all the areas that we need, and we are happy to encourage keen, quick learners who have some if not all of the skills we need to apply.
Nice to have - tell us if you have experience in any of the below:
- Multiple technology systems
- Digital software systems
- Access control systems
- Fault-finding commercial Audio, Visual & Feature Effect Lighting Systems
- Programming language (e.g. Javascript, C# / , Etc.)
- Remote support using Teamviewer (or similar)
- PC (Windows) Networking, checking/setting IP addresses, subnet, gateway
- Creation of simple technical schematics for inclusion in Knowledge base.
What We Offer In Return
- A competitive salary
- Opportunity for development
- Defined Contribution Company Pension Scheme
- 32 days paid holiday
Application Process
Ready to take on this exciting challenge? Please apply through our careers page and join us in delivering exceptional solutions for our customers.
Service and Support Representative in Dundee employer: Hutchi
Contact Detail:
Hutchi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Support Representative in Dundee
✨Tip Number 1
Get to know the company inside out! Research Hutchison Technologies and understand their products, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service and Support Representative, you'll need to be clear and effective. Role-play common customer scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Hutchison Technologies and ready to take on the challenge!
We think you need these skills to ace Service and Support Representative in Dundee
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let us see your enthusiasm for technology shine through! Share any personal projects or experiences that highlight your interest in tech, especially in areas like AV and lighting solutions.
Highlight Customer Service Experience: We love to hear about your previous customer service roles! Make sure to include specific examples of how you've resolved issues or built relationships with customers. This will show us you’re ready to tackle the challenges of the Service Support Representative role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Hutchison Technologies.
How to prepare for a job interview at Hutchi
✨Know Your Tech
Brush up on your knowledge of IP telecoms and data networks. Be ready to discuss any relevant experience you have with audio-visual technology, as this could set you apart from other candidates.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate clearly and effectively, as this role requires a strong focus on customer support.
✨Demonstrate Team Spirit
Since this is a small team, emphasise your collaborative skills. Share experiences where you've worked well with others to solve problems or improve processes, showing that you're a team player.
✨Be Ready for Fast-Paced Questions
Expect questions that assess your ability to handle a fast-paced environment. Think of scenarios where you've had to think on your feet or manage multiple tasks simultaneously, and be prepared to discuss them.