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- Tasks: Engage with VIP players and handle inquiries while ensuring top-notch localisation.
- Company: Exciting mobile games developer with a creative and collaborative team.
- Benefits: Remote work, flexible hours, and the chance to work in the gaming industry.
- Why this job: Combine your passion for games with customer support in a dynamic environment.
- Qualifications: Bilingual skills and previous customer support experience are essential.
- Other info: Opportunity to work weekends and be part of an innovative gaming community.
The predicted salary is between 30000 - 42000 £ per year.
A mobile games developer is seeking a Customer Support/Localisation Specialist for a remote 6-month contract. The ideal candidate will be passionate about games, possess bilingual skills in languages such as German or Italian, and have previous experience in customer support.
Responsibilities include:
- Engaging with VIP players
- Handling inquiries
- Ensuring quality in localisation tasks
Applicants must show strong communication skills and willingness to work weekends. Join a collaborative and creative team focused on delivering exceptional gaming experiences.
Remote Customer Support & Localisation Specialist (6m) in London employer: Hutch
Contact Detail:
Hutch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Support & Localisation Specialist (6m) in London
✨Tip Number 1
Get to know the company and its games! Dive into their titles, understand their community, and be ready to chat about your favourite aspects during interviews. This shows your passion and helps you stand out.
✨Tip Number 2
Practice your bilingual skills! If you're fluent in German or Italian, brush up on gaming terminology and customer support phrases. Being able to communicate effectively in both languages can really give you an edge.
✨Tip Number 3
Prepare for those weekend shifts! Show your flexibility and willingness to work when needed. Mentioning your availability upfront can make a great impression on the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Customer Support & Localisation Specialist (6m) in London
Some tips for your application 🫡
Show Your Passion for Games: When you're writing your application, let your love for games shine through! Share any relevant experiences or projects that highlight your enthusiasm and knowledge about the gaming world.
Highlight Your Bilingual Skills: If you speak German, Italian, or any other languages, make sure to mention them clearly. We want to see how your language skills can enhance our customer support and localisation efforts!
Demonstrate Your Customer Support Experience: Share specific examples from your past roles where you've successfully handled customer inquiries or resolved issues. This will show us that you have the skills we need to engage with our VIP players effectively.
Be Ready to Work Weekends: Since this role may require weekend work, it’s a good idea to mention your flexibility in your application. Let us know that you’re on board with the schedule and ready to contribute to our team!
How to prepare for a job interview at Hutch
✨Show Your Passion for Games
Make sure to express your enthusiasm for gaming during the interview. Share your favourite games and what you love about them, as this will resonate with the hiring team and show that you're genuinely interested in the industry.
✨Highlight Your Bilingual Skills
Since the role requires bilingual abilities, be prepared to demonstrate your language skills. You might be asked to translate a short piece of text or respond to a customer inquiry in German or Italian, so practice this beforehand to showcase your proficiency.
✨Prepare for Customer Support Scenarios
Think of common customer support scenarios you might encounter in the gaming world. Prepare examples from your past experience where you successfully resolved issues or engaged with customers, especially VIP players, to illustrate your problem-solving skills.
✨Emphasise Your Communication Skills
Strong communication is key in this role. During the interview, focus on how you convey information clearly and effectively. You could even share a brief story about a time when your communication skills made a difference in a customer interaction.
