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For Companies At a Glance
- Tasks: Support customers and partners through various channels while resolving issues with empathy and professionalism.
- Company: Join Hussle, the UK's leading fitness marketplace, now part of EGYM Wellpass.
- Benefits: Competitive salary, free fitness access, hybrid working, and growth opportunities.
- Why this job: Make a real impact in the health and fitness sector while developing valuable skills.
- Qualifications: 2+ years in customer service, excellent communication, and a passion for helping others.
- Other info: Dynamic team culture with opportunities for professional development.
The predicted salary is between 25000 - 28000 £ per year.
Hussle (now part of EGYM Wellpass) is the UK's leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of fitness venues across the country through one simple pass. We collaborate with companies such as AXA Health, Bupa and IWG by providing their employees or private medical insurance policy holders with flexible access to some of the best fitness brands in the UK. In doing so, Hussle creates a thriving ecosystem for both gym goers, gym owners, and companies that promote health and wellbeing.
This role is part of our Operations team and plays a key part in delivering the high levels of service our clients expect. You will develop valuable skills across customer support, operations and technology while working in the exciting health and fitness sector.
What you will be doing:
- Respond to customer and partner enquiries via email, phone and chat with clarity, empathy and professionalism. Having experience with Zendesk, Intercom, or other helpdesk ticketing solutions would be beneficial.
- Troubleshoot account, access and billing issues, providing timely resolutions.
- Act as the voice of the customer, escalating recurring issues and feedback to the wider team.
- Maintain accurate records of all customer interactions in our systems.
- Collaborate with internal teams (Partnerships, Corporate, Sales) to resolve customer issues quickly.
- Follow processes and guidelines while also spotting opportunities to improve efficiency.
- Contribute to knowledge base articles, FAQs and self-service resources.
- Support senior management with improvement projects and handling a variety of operational tasks as needed.
- Meet or exceed customer satisfaction, service quality, response and resolution time targets.
Who you are:
- You have at least 2 years of experience in customer service or account management.
- You have excellent communication skills, both written and verbal.
- You are organised, able to prioritise and manage multiple tasks in a fast-paced environment.
- You are detail-oriented and diligent, ensuring accuracy in every interaction.
- You are adaptable, resilient and able to solve problems independently.
- You have a positive attitude and a genuine desire to help people.
- An interest in health, fitness and wellbeing would be an advantage.
Working Hours: Monday to Friday, from 08:00 to 17:00
What we can offer you:
- Starting salary between £25k and £28k pa.
- Free access to fitness services listed on Hussle.
- A supportive, collaborative team culture.
- Hybrid working, which at Hussle means remote with 2-3 days every week in the central London office.
- Opportunities for growth and professional development.
Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Wellness and Fitness Services
Customer Operations Executive in London employer: Hussle Official
Contact Detail:
Hussle Official Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive in London
✨Tip Number 1
Get to know Hussle and its mission! Research the company culture and values, so you can show how your skills align with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer enquiries, try role-playing scenarios with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hussle team.
We think you need these skills to ace Customer Operations Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Executive role. Highlight your relevant experience in customer service and any specific skills that match what we’re looking for, like using helpdesk solutions.
Show Off Your Communication Skills: Since communication is key in this role, use clear and professional language in your application. We want to see how you express yourself, so don’t hold back on showcasing your written skills!
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, as accuracy is super important to us. A polished application shows you care about the role and the company.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hussle Official
✨Know Your Stuff
Before the interview, make sure you understand Hussle's mission and how they operate in the fitness marketplace. Familiarise yourself with their partnerships and the services they offer. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Operations Executive, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Use clear and concise language during the interview to demonstrate your verbal skills.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to troubleshoot issues or improve processes. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Emphasise Your Team Spirit
Collaboration is crucial in this role. Share experiences where you've worked with different teams to achieve a common goal. Highlight your adaptability and willingness to support others, as this aligns with Hussle's team culture.
