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For Companies At a Glance
- Tasks: Support customers and partners through various channels, resolving issues with empathy and professionalism.
- Company: Join Hussle Official, the UK's leading fitness marketplace, now part of EGYM Wellpass.
- Benefits: Competitive salary, free fitness access, hybrid working, and growth opportunities.
- Why this job: Make a real impact in the health and fitness sector while developing valuable skills.
- Qualifications: 2+ years in customer service, excellent communication, and a passion for helping others.
- Other info: Dynamic team culture with opportunities for professional development.
The predicted salary is between 25000 - 28000 £ per year.
Hussle (now part of EGYM Wellpass) is the UK's leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of fitness venues across the country through one simple pass. We collaborate with companies such as AXA Health, Bupa and IWG by providing their employees or private medical insurance policy holders with flexible access to some of the best fitness brands in the UK. In doing so, Hussle creates a thriving ecosystem for both gym goers, gym owners, and companies that promote health and wellbeing.
This role is part of our Operations team and plays a key part in delivering the high levels of service our clients expect. You will develop valuable skills across customer support, operations and technology while working in the exciting health and fitness sector.
What you will be doing:
- Respond to customer and partner enquiries via email, phone and chat with clarity, empathy and professionalism. Having experience with Zendesk, Intercom, or other helpdesk ticketing solutions would be beneficial.
- Troubleshoot account, access and billing issues, providing timely resolutions.
- Act as the voice of the customer, escalating recurring issues and feedback to the wider team.
- Maintain accurate records of all customer interactions in our systems.
- Collaborate with internal teams (Partnerships, Corporate, Sales) to resolve customer issues quickly.
- Follow processes and guidelines while also spotting opportunities to improve efficiency.
- Contribute to knowledge base articles, FAQs and self-service resources.
- Support senior management with improvement projects and handle a variety of operational tasks as needed.
- Meet or exceed customer satisfaction, service quality, response and resolution time targets.
Who you are:
- You have at least 2 years of experience in customer service or account management.
- You have excellent communication skills, both written and verbal.
- You are organised, able to prioritise and manage multiple tasks in a fast-paced environment.
- You are detail-oriented and diligent, ensuring accuracy in every interaction.
- You are adaptable, resilient and able to solve problems independently.
- You have a positive attitude and a genuine desire to help people.
- An interest in health, fitness and wellbeing would be an advantage.
Working Hours: Monday to Friday, from 08:00 to 17:00
What we can offer you:
- Starting salary between £25k and £28k pa.
- Free access to fitness services listed on Hussle.
- A supportive, collaborative team culture.
- Hybrid working, which at Hussle means remote with 2-3 days every week in the central London office.
- Opportunities for growth and professional development.
Seniority level: Entry level
Employment type: Full-time
Job function: Business Development and Sales
Industries: Wellness and Fitness Services
Customer Operations Executive in England employer: Hussle Official
Contact Detail:
Hussle Official Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive in England
✨Tip Number 1
Network like a pro! Reach out to people in the fitness industry, especially those connected to Hussle. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or customer complaints. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your passion for health and fitness! Whether it's through personal stories or your knowledge of the industry, let your enthusiasm come through. It’s all about connecting with the company’s mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Operations Executive in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Executive role. Highlight your customer service experience and any relevant skills that match what Hussle is looking for. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and partners, it's crucial to demonstrate your excellent written communication skills. Use clear and professional language in your application to reflect how you would communicate with clients.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, as accuracy is key in customer operations. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Hussle Official
✨Know Your Stuff
Before the interview, make sure you understand Hussle's mission and how they operate in the fitness marketplace. Familiarise yourself with their partnerships and the services they offer. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Operations Executive, communication is key. Prepare examples of how you've effectively handled customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to communicate clearly and empathetically.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This will illustrate your adaptability and resilience, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at Hussle. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates your proactive approach to understanding the role better.
