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- Tasks: Support customers and partners through various channels while resolving issues efficiently.
- Company: Join Hussle, the UK's leading fitness marketplace, now part of EGYM Wellpass.
- Benefits: Competitive salary, free fitness access, hybrid working, and growth opportunities.
- Other info: Dynamic team culture with opportunities for professional development.
- Why this job: Make a real impact in the health and fitness sector while developing valuable skills.
- Qualifications: 2+ years in customer service, excellent communication, and a passion for helping others.
The predicted salary is between 25000 - 28000 £ per year.
Join to apply for the Customer Operations Executive role at Hussle Official
Hussle (now part of EGYM Wellpass) is the UK’s leading fitness marketplace. We provide hundreds of companies with fitness-as-a-benefit at thousands of fitness venues across the country through one simple pass.
We collaborate with companies such as AXA Health, Bupa and IWG by providing their employees or private medical insurance policy holders with flexible access to some of the best fitness brands in the UK. In doing so, Hussle creates a thriving ecosystem for both gym goers, gym owners, and companies that promote health and wellbeing.
We pride ourselves on our outstanding Support. This role is part of our Operations team and plays a key part in delivering the high levels of service our clients expect. You will develop valuable skills across customer support, operations and technology while working in the exciting health and fitness sector.
What you will be doing:
- Respond to customer and partner enquiries via email, phone and chat with clarity, empathy and professionalism. Having experience with Zendesk, Intercom, or other helpdesk ticketing solutions would be beneficial.
- Troubleshoot account, access and billing issues, providing timely resolutions.
- Act as the voice of the customer, escalating recurring issues and feedback to the wider team.
- Maintain accurate records of all customer interactions in our systems.
- Collaborate with internal teams (Partnerships, Corporate, Sales) to resolve customer issues quickly.
- Follow processes and guidelines while also spotting opportunities to improve efficiency.
- Contribute to knowledge base articles, FAQs and self-service resources.
- Supporting senior management with improvement projects and handling a variety of operational tasks as needed.
- Meet or exceed customer satisfaction, service quality, response and resolution time targets.
Who you are:
- You have at least 2 years of experience in customer service or account management.
- You have excellent communication skills, both written and verbal.
- You are organised, able to prioritise and manage multiple tasks in a fast-paced environment.
- You are detail-oriented and diligent, ensuring accuracy in every interaction.
- You are adaptable, resilient and able to solve problems independently.
- You have a positive attitude and a genuine desire to help people.
- An interest in health, fitness and wellbeing would be an advantage.
Working Hours:
Monday to Friday, from 08:00 to 17:00
What we can offer you:
- Starting salary between £25k and £28k pa.
- Free access to fitness services listed on Hussle.
- A supportive, collaborative team culture.
- Hybrid working, which at Hussle means remote with 2-3 days every week in the central London office.
- Opportunities for growth and professional development.
Seniority level
Entry level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Wellness and Fitness Services
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Customer Operations Executive employer: Hussle Official
Contact Detail:
Hussle Official Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Get to know the company inside out! Research Hussle and its mission in the fitness marketplace. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer enquiries, role-play common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hussle team!
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Executive role. Highlight your relevant experience in customer service and any specific skills that match what we're looking for, like communication and problem-solving.
Show Your Passion: Let us know why you're excited about working in the health and fitness sector! A genuine interest in wellbeing can really make your application stand out, so don’t be shy about sharing your enthusiasm.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hussle Official
✨Know Your Stuff
Before the interview, make sure you understand Hussle's mission and how they operate in the fitness marketplace. Familiarise yourself with their partnerships and the services they offer. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Operations Executive, communication is key. Prepare examples of how you've effectively handled customer inquiries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to communicate clearly and empathetically.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved processes. Be ready to discuss how you approached these challenges and what the outcomes were. This will illustrate your adaptability and resilience, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at Hussle. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you. Plus, it demonstrates that you're proactive and engaged.