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- Tasks: Be the go-to person for customer queries about Gardena, Flymo, and McCulloch products.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy hybrid working after training and a supportive team environment.
- Why this job: Gain valuable experience in customer service while making a real impact.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Applications are open continuously, so don't miss out!
The predicted salary is between 24000 - 36000 £ per year.
The Customer Service Advisor will be part of a busy team who provide pre and post sales advice on a range of Gardena, Flymo, and McCulloch products. The successful candidate will work within a team to ensure business response times are met.
Responsibilities / Key Tasks
- Handling high volume telephone calls, emails, text, and chat in areas such as parts sales, warranty enquiries, general enquiries, and providing product information.
- Supporting our end consumers, retailers, and our dealer network.
- Ability to create cross-departmental relationships and to maintain good working practices to the company guidelines.
- The position is office-based initially; once fully trained, this will be a hybrid role. Our office is based at Newton Aycliffe.
Additional Skills/Qualifications Required
- Customer Service experience.
- Willingness to work in a demanding and customer-focused environment.
- Ability to focus on solutions rather than problems.
- Confidence in managing customer expectations.
- Experience in using Microsoft Office Applications.
- Excellent communication and interpersonal skills are a prerequisite of this position, both internal and external.
- Able to work within a team but also on own initiative.
- An enthusiastic team player with good organisational skills.
- Positive attitude and eager to learn.
- Ability to prioritise work.
- Ability to multitask under pressure.
We are continuously accepting applications.
Customer Service Advisor employer: Husqvarna UK
Contact Detail:
Husqvarna UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products you'll be supporting, like Gardena, Flymo, and McCulloch. Understanding their features and common customer queries will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more confident in handling various customer interactions, especially under pressure.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as a Customer Service Advisor at StudySmarter.
✨Tip Number 4
Demonstrate your problem-solving skills in conversations with friends or family. Being able to showcase your ability to focus on solutions rather than problems is key for this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills such as communication, problem-solving, and multitasking, which are crucial for the Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences where you've successfully handled customer inquiries or resolved issues, demonstrating your ability to thrive in a busy environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office applications and any other tools you’ve used in previous roles. This will show that you can adapt quickly to the company's systems.
Showcase Teamwork and Initiative: Provide examples of how you've worked effectively within a team and also taken initiative in past roles. This aligns with the job's requirement for both teamwork and independent work capabilities.
How to prepare for a job interview at Husqvarna UK
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations, as this will demonstrate your ability to thrive in a demanding environment.
✨Demonstrate Communication Skills
Since excellent communication is key for a Customer Service Advisor, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle various customer interactions, showcasing your interpersonal skills.
✨Emphasise Teamwork and Initiative
Discuss your experience working in teams and how you contribute positively to group dynamics. Also, mention instances where you've taken the initiative to solve problems or improve processes, as this aligns with the role's requirements.
✨Prepare for Product Knowledge Questions
Familiarise yourself with Gardena, Flymo, and McCulloch products before the interview. Being knowledgeable about the products will not only impress the interviewers but also show your enthusiasm for the role and the company.
