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- Tasks: Join us as a Mobile Service Engineer, tackling daily maintenance and repairs on customer equipment.
- Company: Be part of a dynamic team focused on delivering top-notch service and support.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: This role offers hands-on problem-solving, customer interaction, and a chance to make a real impact.
- Qualifications: You need experience with mechanical and electrical equipment, a valid driving licence, and strong communication skills.
- Other info: We're always accepting applications, so don't miss your chance to join our innovative team!
The predicted salary is between 28800 - 43200 £ per year.
The Mobile Service Engineer (MSE) will be responsible for meeting the daily service maintenance and repair needs of customer equipment. Are you a mechanically minded problem-solver with a background in technical support? Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
Essential Job Responsibilities:
- Perform basic troubleshooting, maintenance, and repairs on designated equipment, completing Preventative Maintenance and field modifications.
- Order and manage service vehicle spare parts, keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintain daily communication with internal service management and customers to ensure resolution and proper follow-up.
- Maintain tools and test equipment ensuring relevant equipment is calibrated, abiding by the company’s Health & Safety Policy.
- Utilize the company's escalation process to resolve a customer’s technical difficulties or service delivery issues, identifying and participating in sales opportunities as they arise in your daily customer contacts.
- Work with the whole after-sales team to provide efficient service delivery to all customers, with the ability to lift and carry a toolbox that can weigh up to 25Kg.
Minimum Requirements:
- Experience interfacing with both internal team members and external customers as part of a solution-based service process.
- Valid driving license.
- Experience as a service engineer working with electrical and hydraulic equipment along with both petrol & diesel powered equipment.
- Experience diagnosing and repairing mechanical and electrical equipment.
- Experience troubleshooting and responding to customer concerns.
- Proven record of being reliable and accountable for all aspects of their job.
- Proficient level of computer skills including MS Word, PowerPoint, Excel, and Outlook.
- Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
- Ability to work in a fast-paced, self-directed, entrepreneurial environment.
- Resourceful, with the ability to work independently.
- Strong time management skills, ability to adapt to changing circumstances, decision-making, problem resolution, and creative thinking skills.
- Attention to detail.
- Ability to multi-task activities with shifting priorities.
- Able to work productively in a pressurized environment, ethical and trustworthy.
Last date to apply: We are continuously accepting applications.
Service Engineer employer: Husqvarna Group
Contact Detail:
Husqvarna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific equipment and tools mentioned in the job description. Understanding the technical aspects of electrical and hydraulic systems will give you an edge during interviews, as you'll be able to discuss your hands-on experience confidently.
✨Tip Number 2
Network with current or former service engineers in the industry. They can provide insights into the role and share tips on how to excel in the position, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your customer service skills. Since maintaining relationships with customers is key, think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Prepare to demonstrate your problem-solving abilities. Be ready to discuss specific challenges you've faced in previous roles and how you approached them, as this will showcase your analytical and creative thinking skills.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a service engineer, particularly with electrical and hydraulic equipment. Emphasise your problem-solving skills and any previous roles that involved customer interaction.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role of Mobile Service Engineer. Mention specific experiences where you successfully diagnosed and repaired equipment or resolved customer concerns.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include your proficiency with tools, software (like MS Office), and any relevant certifications that demonstrate your capability to perform the job effectively.
Highlight Soft Skills: Don’t forget to mention your interpersonal and communication skills. Provide examples of how you've maintained relationships with customers and worked within a team to deliver excellent service.
How to prepare for a job interview at Husqvarna Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with electrical and hydraulic equipment. Highlight specific examples of troubleshooting and repairs you've performed, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since the role involves explaining complex technical issues, practice articulating your thoughts clearly and concisely. Use simple language to describe past experiences, ensuring that even non-technical interviewers can understand your points.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved customer concerns or technical difficulties. Emphasise your analytical skills and how you approach problem-solving in a methodical way.
✨Emphasise Teamwork and Customer Relations
The role requires maintaining relationships with both customers and internal teams. Be ready to discuss how you've collaborated with others in previous roles and how you ensure customer satisfaction through effective communication.
