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- Tasks: Support and improve customer returns and re-work processes for maximum efficiency.
- Company: Join Husqvarna UK, a leader in innovative solutions with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience while driving operational improvements.
- Qualifications: Enthusiastic team player with strong communication and analytical skills.
- Other info: Dynamic role with excellent career development opportunities in a sustainable environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Your role at Husqvarna UK is to support and continuously improve the end-to-end customer returns and re-work process, ensuring an efficient, cost-effective, and customer-focused operation. The role contributes to the organization by maximizing product value recovery, reducing scrappage and damage related costs, and improving overall stock quality. Through data-driven root cause analysis and cross-functional collaboration, the role drives operational improvements that enhance customer experience and business performance. By embedding lean principles and supporting logistics improvement initiatives, the role helps create more efficient, sustainable warehouse and return processes. This role will be primarily based at our Doncaster site, with hybrid working arrangements.
Summary of Responsibilities
- Support the end-to-end customer returns process, driving improvements in efficiency, customer service, and ease of doing business with Husqvarna.
- Identify gaps and inefficiencies within returns, re-work, and damage processes by conducting structured root cause analysis and implementing corrective actions.
- Manage the re-work, damage, and scrappage process for all returned products, ensuring optimal recovery of product value.
- Assess returned products to determine suitability for re-work and return to “good” stock, enabling full resale value where possible.
- Analyze and report on costs associated with damage, re-work, and scrappage, using data insights to support continuous improvement initiatives and cost reduction plans.
- Collaborate with the Sales team to identify and execute sell-off opportunities for non-conforming stock, minimizing financial loss.
- Support the Warehouse & Logistics Controller in reducing site damages through 3PL reviews, audits, and operational improvements.
- Contribute to operational projects and continuous improvement initiatives, embedding lean principles and maintaining 5S standards across relevant processes.
Experience and Qualifications
- Highly enthusiastic and self-motivated, with a strong drive to achieve results and deliver continuous improvement.
- Excellent communication skills with the ability to build and maintain effective working relationships across functions.
- A collaborative team player who is also capable of working independently, demonstrating a proactive and self-starting approach.
- Commercially astute and numerate, with a strong understanding of pricing, costs, and profitability.
- Experience working with ERP systems is desirable.
- Demonstrates initiative and commitment to ongoing personal and professional development.
- Strong time management and organizational skills, with the ability to prioritise effectively.
- Computer literate, with proficiency in Microsoft Office applications.
- Holds a full UK driving licence.
Returns & Re-Work Coordinator in Newton Aycliffe employer: Husqvarna Group
Contact Detail:
Husqvarna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns & Re-Work Coordinator in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to improving their returns and re-work processes. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build confidence. Focus on articulating your experience with data-driven analysis and operational improvements clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Returns & Re-Work Coordinator in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Returns & Re-Work Coordinator role. Highlight your experience with customer returns, data analysis, and any lean principles you've applied. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experiences and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Data Skills: Since this role involves a lot of data-driven decision-making, make sure to mention any relevant experience you have with data analysis or ERP systems. We’re keen on seeing how you can use data to drive improvements in our processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Husqvarna Group
✨Know Your Stuff
Before the interview, dive deep into Husqvarna's returns and re-work processes. Familiarise yourself with lean principles and how they apply to logistics. This will show that you're not just interested in the role but also understand the company's operations.
✨Show Off Your Data Skills
Since the role involves data-driven analysis, be prepared to discuss your experience with data insights. Bring examples of how you've used data to identify inefficiencies or drive improvements in past roles. This will highlight your analytical skills and commercial awareness.
✨Be a Team Player
Husqvarna values collaboration, so be ready to share examples of how you've worked effectively in teams. Discuss any cross-functional projects you've been involved in and how you contributed to achieving common goals. This will demonstrate your ability to build relationships across functions.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company’s future initiatives in returns and re-work processes. This shows your genuine interest and helps you assess if the company culture aligns with your values. Plus, it gives you a chance to engage with the interviewer!