At a Glance
- Tasks: Support the UK Dealer network and handle customer inquiries with a focus on satisfaction.
- Company: Join Husqvarna Group, a leader in innovation with over 300 years of experience.
- Benefits: Enjoy competitive salary, health support, flexible working, and career development opportunities.
- Other info: Work in a diverse, inclusive environment with global career pathways.
- Why this job: Be part of a dynamic team making a real impact in customer service and technical support.
- Qualifications: GCSE/A-Level in Maths/Science; willingness to learn and previous customer service experience preferred.
The predicted salary is between 25560 - 31240 £ per year.
At Husqvarna Group, we believe true innovation begins with bold ideas, thoughtful actions, and unwavering dedication. With more than 300 years of pioneering spirit, we continue to push boundaries, not for the sake of change, but to create meaningful impact for our customers, our people, and the world around us.
At the heart of our Power for Growth strategy is a clear commitment to scaling innovation, creating customer value, and empowering our people to succeed. Being BOLD means stepping beyond our comfort zones, embracing new opportunities, and acting decisively. We do this with CARE, always considering the impact of our actions and holding ourselves to the highest standards. We are DEDICATED, and this dedication fuels our progress: we work hard, stay passionate, and support one another to achieve shared success.
This is how we Win Through Culture, by living our values every day. We are proud to be an equal opportunities employer and a Disability Confident employer, committed to building a diverse, inclusive workplace where everyone can thrive.
The Aftersales Coordinator role is an integral part of the Services and Aftersales team, providing support for the UK Dealer network from the Husqvarna UK head office. The role is based out of the Services & Aftersales Workshop to be able to interact with the technical support team, warranty and customer services. This role involves handling inquiries through the Husqvarna systems such as dealer portal, customer CRM tools, Web warranty, social media, telephone, emails, and letters, while supporting the customer service team with technical queries and ensuring customer satisfaction. The position is office-based at Newton Aycliffe, with occasional travel required to support business activities and work with teams in Sweden and globally.
Key Responsibilities
- Manage dealer system responses through Dealer Portals and systems.
- Support customer team responses to social media content and customer questions.
- Provide a liaison point between technical support to the customer service team.
- Handle high-volume telephone calls related to warranty, parts sales, technical inquiries, general queries, and product information.
- Advise on technical issues for the full range of Husqvarna UK products within the market.
- Support the Aftersales Manager and the Service and Aftersales Team in all aspects of consumer support for the UK.
- Provide technical support via the helpdesk for all group consumer products.
- Offer machine and product simple technical advice.
- Maintain accurate records on applicable systems.
- Assist the customer service team with calls as required by the business.
- Investigate & explain technical solutions clearly to the customer service team or end users.
- Support the development of customer centric solutions and improvements.
- Become the expert and trusted advisor to customers, dealers and the team for all things ‘Husqvarna Services’ for the UK.
Skills and Qualifications:
- Qualified to GCSE/A-Level standard or above in Mathematics / Science.
- Degree qualified or able to demonstrate equivalent experience.
- A willingness to learn, contribute, and actively participate; full training will be provided where required.
- Experience in a similar operational environment, such as automotive service desks, garden machinery, or plant equipment.
- Experience working in a product-focused environment.
- Proven experience in a fast-paced customer service or dealer support environment.
- Experience within consumer durables, white goods manufacturing, or engineered products is desirable.
- Excellent communication and organisational skills.
- Strong written English, with excellent grammar and PC literacy.
- Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Good working knowledge of social media platforms.
- Ability to work effectively both independently and as part of a team.
- Experience using CRM systems or warranty processing systems is desirable.
What We Offer
- Competitive Salary reflective of your experience and contribution, reviewed regularly.
- Performance-Based Incentives recognising and celebrating your achievements.
- Life Assurance Coverage of up to 6x your annual salary.
- My Husqvarna Benefits Platform - Your one-stop hub for exclusive employee perks, wellbeing resources, and discounts.
- Cycle to Work Scheme - Save on bikes and accessories while promoting a healthy, eco-friendly commute.
- Enhanced Family-Friendly Leave supporting you through life’s important moments.
- Comprehensive Health & Wellbeing Support including medical, dental, and mental health services.
- Generous Holiday & Leave Policies - 25 days holiday plus bank holidays.
- Pension & Retirement Plans - Company pension with matching contributions of up to 8%.
- Learning & Development Opportunities - Access to training, mentorship, and career growth programs.
- Flexible Working Arrangements supporting flexible working and family-friendly policies.
- Global Career Pathways - Opportunities to grow within a truly international organisation.
We are an equal opportunities employer and are committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates regardless of age, disability, gender identity or expression, marital status, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
If you require any adjustments or support during the recruitment process due to a disability or health condition, please let us know.
Aftersales Coordinator in Newton Aycliffe employer: Husqvarna Group
At Husqvarna Group, we pride ourselves on being a leading employer that champions innovation and employee empowerment. Our commitment to a diverse and inclusive workplace is reflected in our recognition as one of Europe’s Best Employers 2026, offering competitive salaries, comprehensive health benefits, and ample opportunities for professional growth. With a culture that values collaboration and flexibility, we ensure our employees thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Coordinator in Newton Aycliffe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Husqvarna Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Husqvarna Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Coordinator in Newton Aycliffe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Husqvarna Group:Your cover letter is your chance to shine! Tell us why you want to work at Husqvarna Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Husqvarna Group!
How to prepare for a job interview at Husqvarna Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
