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For Companies At a Glance
- Tasks: Support and improve customer returns and re-work processes for maximum efficiency.
- Company: Join Husqvarna UK, a leader in innovative solutions with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on customer experience while driving operational improvements.
- Qualifications: Enthusiastic, self-motivated, and strong communication skills are essential.
- Other info: Great career development opportunities in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Your role at Husqvarna UK is to support and continuously improve the end to end customer returns and re-work process, ensuring an efficient, cost-effective, and customer focused operation. The role contributes to the organization by maximizing product value recovery, reducing scrappage and damage related costs, and improving overall stock quality. Through data driven root cause analysis and cross functional collaboration, the role drives operational improvements that enhance customer experience and business performance. By embedding lean principles and supporting logistics improvement initiatives, the role helps create more efficient, sustainable warehouse and return processes.
This role will be primarily based at our Doncaster site, with Hybrid working arrangements.
Responsibilities
- Support the end to end customer returns process, driving improvements in efficiency, customer service, and ease of doing business with Husqvarna.
- Identify gaps and inefficiencies within returns, re-work, and damage processes by conducting structured root cause analysis and implementing corrective actions.
- Manage the re-work, damage, and scrappage process for all returned products, ensuring optimal recovery of product value.
- Assess returned products to determine suitability for re-work and return to good stock, enabling full resale value where possible.
- Analyze and report on costs associated with damage, re-work, and scrappage, using data insights to support continuous improvement initiatives and cost reduction plans.
- Collaborate with the Sales team to identify and execute sell-off opportunities for non-conforming stock, minimizing financial loss.
- Support the Warehouse & Logistics Controller in reducing site damages through 3PL reviews, audits, and operational improvements.
- Contribute to operational projects and continuous improvement initiatives, embedding lean principles and maintaining 5S standards across relevant processes.
Experience And Qualifications
- Highly enthusiastic and self-motivated, with a strong drive to achieve results and deliver continuous improvement.
- Excellent communication skills with the ability to build and maintain effective working relationships across functions.
- A collaborative team player who is also capable of working independently, demonstrating a proactive and self-starting approach.
- Commercially astute and numerate, with a strong understanding of pricing, costs, and profitability.
- Experience working with ERP systems is desirable.
- Demonstrates initiative and commitment to ongoing personal and professional development.
- Strong time management and organizational skills, with the ability to prioritize effectively.
- Computer literate, with proficiency in Microsoft Office applications.
- Holds a full UK driving license.
Returns & Re-Work Coordinator in Newton Aycliffe employer: Husqvarna Construction
Contact Detail:
Husqvarna Construction Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns & Re-Work Coordinator in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Husqvarna. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to returns and re-work processes. We recommend using the STAR method to structure your answers – it’ll help you showcase your problem-solving skills effectively.
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used data analysis in past roles to drive improvements. This is key for the Returns & Re-Work Coordinator role, so make sure you highlight relevant experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Returns & Re-Work Coordinator in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Returns & Re-Work Coordinator. Highlight your experience with customer returns, data analysis, and any lean principles you've applied in previous roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experiences and how your skills align with our goals at Husqvarna. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive improvements and efficiencies. Use numbers where possible to quantify your impact – we’re all about data-driven results here at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Husqvarna Construction
✨Know Your Stuff
Before the interview, dive deep into Husqvarna's returns and re-work processes. Familiarise yourself with lean principles and how they apply to logistics. This will show that you're not just interested in the role but also understand the company's operations.
✨Show Off Your Data Skills
Since the role involves data-driven analysis, be prepared to discuss your experience with data insights. Bring examples of how you've used data to identify inefficiencies or drive improvements in past roles. This will highlight your analytical skills and problem-solving abilities.
✨Be a Team Player
Husqvarna values collaboration, so be ready to share examples of how you've worked effectively in teams. Discuss any cross-functional projects you've been involved in and how you contributed to achieving common goals. This will demonstrate your ability to build relationships across functions.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the company. Inquire about their current challenges in the returns process or how they measure success in this position. This shows your genuine interest and helps you assess if the company is the right fit for you.
