Field Service Industrial Engineer

Title: Field Service Industrial Engineer

Id: 19679

Type: FullTime

Husky Technologies TM is a company with a strong foundation built on innovation, close customer relationships, a strong sense of community, and unique culture and values. We are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy.

Husky Technologies TM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence, and passion of our people around the world and their desire to lead change. We are a company taking on new challenges, and for the right people, this means exceptional career development opportunities.

Job Overview: We are seeking a dynamic and experienced Industrial Engineer with a strong focus on field service improvements. The ideal candidate will have a deep understanding of continuous improvement initiatives, with hands-on experience in applying Toyota Manufacturing Concepts, Kaizen events, Gemba walks, and advanced problem-solving techniques like 5 Whys and Fishbone Diagrams. You will be responsible for driving process improvements, developing troubleshooting aids using AI, and documenting procedures to enhance the efficiency of global field service operations.

Key Responsibilities:

1. Continuous Improvement & Process Optimization:
   • Lead and facilitate Kaizen events, Gemba walks, and other continuous improvement initiatives to identify inefficiencies and drive improvements in field service operations.
   • Apply Toyota Manufacturing Concepts (Lean, JIT, Jidoka) to optimize workflows, reduce waste, and enhance service delivery.
   • Utilize advanced problem-solving tools such as 5 Whys and Fishbone Diagrams to perform root cause analysis and identify corrective actions to eliminate operational issues.
   • Work with cross-functional teams to implement long-term solutions.
2. Process Mapping & Documentation:
   • Map current and future state processes using process mapping tools to visualize opportunities for improvements.
   • Document and standardize procedures and workflows to ensure consistency and repeatability across all field service operations globally.
3. AI Integration for Troubleshooting:
   • Collaborate with AI teams to develop and implement troubleshooting aids powered by AI, providing field teams with advanced tools to improve diagnostic accuracy and repair times.
   • Design training materials and user guides to ensure smooth adoption of AI tools in the field.
   • Work with global field service teams to analyze current operations and apply best practices that drive operational excellence.
   • Serve as a key liaison between regional operations and global teams, ensuring consistent communication and the alignment of strategies.
   • Lead cross-functional teams in continuous improvement projects, ensuring clear objectives and measurable outcomes.
   • Train and mentor field service teams on continuous improvement methodologies, process mapping, and root cause analysis techniques.
4. Performance Monitoring & Reporting:
   • Collect, analyze, and report key performance indicators (KPIs) to measure the effectiveness of improvement initiatives.
   • Recommend and implement corrective actions based on data analysis to meet or exceed performance goals.
5. Change Management & Stakeholder Engagement:
   • Manage change initiatives, ensuring smooth transitions and adoption of new processes within field service teams.
   • Engage with stakeholders at all levels to ensure buy-in and support for process improvement initiatives.

Qualifications:

• Bachelor’s degree in Industrial Engineering, Operations Management, or related field. Master’s degree is a plus.
• 5+ years of experience in industrial engineering with a focus on field service operations or similar environments.
• Proven expertise in continuous improvement methodologies, particularly Lean, Six Sigma, and Toyota Manufacturing Concepts (Kaizen, Gemba, etc.).
• Strong experience in process mapping, current and future state analysis, and documentation of standard operating procedures (SOPs).
• Hands-on experience in using 5 Whys and Fishbone Diagrams to conduct root cause analysis and resolve operational challenges.
• Familiarity with AI applications in troubleshooting and field service environments.
• Excellent facilitation and communication skills with the ability to engage and collaborate with global teams.
• Strong project management skills and ability to drive results in a fast-paced environment.

Preferred:

• Certification in Lean Six Sigma (Green Belt, Black Belt) or similar.
• Experience working in a global, multi-cultural environment.
• Knowledge of field service management software and systems.

Husky Technologies TM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that require accommodation measures to enable you to be assessed in a fair and equitable manner.

No agency or telephone inquiries please.

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