Hush is an ambitious and distinctive fashion brand, with plans to double the business over the next few years. Founded 21 years ago, we are now established as one of the UK’s leading online fashion retailers. We employ around 150 employees across head office and retail, creating and selling a beautiful range of women’s clothing and accessories characterised by effortlessness, simplicity and a laidback sense of style. Despite the challenges to the retail industry, Hush has continued grow – and our company culture still reflects our entrepreneurial roots and relaxed aesthetic. We love hard-working and talented people with a can-do attitude and a passion for what they do.
Location: London, Clapham Common
Working pattern: Hybrid, with regular travel across our stores and concessions
Reporting to: Retail Director
At Hush, we're all about creating clothes that make women look and feel great. As we continue to grow our retail presence, we're looking for a talented Visual Merchandising Manager to help bring our brand to life across our own stores and concessions. This is an exciting opportunity to shape how our customers experience Hush in person, creating inspiring, beautifully considered spaces that showcase our collections, tell our story and deliver strong commercial results. You'll lead our visual merchandising strategy across a growing retail estate, balancing creativity with commercial thinking and making sure every location feels unmistakably Hush.
About the role
Reporting to our Retail Director, you'll take ownership of the visual direction and standards across our own stores and concessions, working closely with our Retail, Buying, Merchandising and Brand teams.
You’ll be responsible for:
- Shaping our visual direction: Developing and delivering a clear, inspiring VM strategy that brings the Hush brand to life across every retail touchpoint.
- Creating brilliant customer experiences: Making sure our collections are presented in a way that feels fresh, engaging and true to our brand, from seasonal launches to everyday store presentation.
- Supporting our retail growth: Leading the visual merchandising requirements for new store openings, concessions, refits and relocations, ensuring consistent standards as we expand.
- Driving commercial performance: Using sales, stock and customer insights to make smart visual decisions that improve the shopping experience and support trading performance.
- Setting the standard: Creating seasonal VM guidelines, layouts and visual principles, and working with our retail teams and partners to bring them to life.
- Leading and developing your team: Inspiring, coaching and supporting our VM team to deliver great results across a busy, multi-site retail environment.
- Working collaboratively: Partnering with colleagues across Retail, Design, Buying, Merchandising and Brand Marketing to connect our product stories with the customer experience.
- Managing budgets and suppliers: Making sure our investment in visual merchandising delivers the right balance of creativity, quality and commercial impact.
About you
We're looking for someone who's equally passionate about beautiful product presentation and what makes a retail business tick.
You’ll bring:
- Strong visual merchandising leadership experience within fashion or a similar multi-site retail environment, ideally across both own stores and concessions.
- A great eye for detail, strong creative instincts and a natural understanding of how to bring a brand to life.
- Experience developing and delivering visual merchandising strategies across multiple locations.
- A commercial mindset, with the confidence to use data and insight to shape decisions and improve performance.
- Experience leading, motivating and developing a team, including colleagues working remotely or in the field.
- Excellent communication and influencing skills, with the ability to build strong relationships across different teams and external partners.
- The confidence to manage budgets, suppliers and multiple projects while keeping things moving in a fast-paced environment.
You’ll be someone who loves fashion, understands the power of great visual storytelling and enjoys turning creative ideas into commercially successful retail experiences.
Most importantly, you’ll be someone who lives our Hush values:
HUNGER | UNITY | SPIRIT | HUMOUR
Why Hush?
We're an ambitious womenswear brand with exciting plans for growth, including expanding our retail footprint and reaching new customers. We're a collaborative, creative and fast-moving business where there's plenty of opportunity to make an impact, challenge thinking and help shape what comes next.
Alongside a supportive team and a great working environment, we offer some lovely benefits, including:
- 26 days' holiday plus bank holidays plus an extra 2 Hush wellbeing days
- Employer pension contribution of 5%
- Life assurance
- Health and wellbeing support, including Unmind, Help@Hand and Hertility
- Cycle to Work scheme and Season Ticket Loan
- Opportunities to learn, develop and grow your career
Our commitment
At Hush, we embrace diversity as a strength that drives creativity and innovation. We’re committed to building an inclusive workplace where everyone feels valued, supported, and able to thrive.
This is just the beginning.
If you’d like to help shape what Hush looks like on the high street - we’d love to hear from you.
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Visual Merchandising Manager employer: Hush
Hush is an exceptional employer that fosters a supportive and collaborative culture, perfect for those looking to make a meaningful impact in the fashion retail industry. As an Area Manager, you will have the opportunity to lead and inspire teams while driving growth in a dynamic environment, with ongoing development and progression opportunities available. With a commitment to diversity and a laidback aesthetic, Hush offers a unique workplace where your passion for fashion can truly flourish.
